Clinical Support Officer (Administrative Clinical Support Officer Level 3) (Sydney)

Clinical Support Officer (Administrative Clinical Support Officer Level 3) (Sydney)

10 Nov
|
Sydney Local Health District
|
Sydney

10 Nov

Sydney Local Health District

Sydney

Sydney
Full time
R27971
At GN Hearing we are united in our ambition to bring people closer through the power of sound. Our hearing solutions combine cutting‑edge technology with deep audiological expertise to help people hear more, do more, and be more. You'll join a collaborative, fast‑paced environment where we live our commitments to Be a Customer Geek, Make It Happen and Embrace to Win, every day. Take a virtual tour of our Sydney production facility and see how collaboration, advanced technology and skilled craftsmanship come together to deliver innovative hearing solutions.

Opportunity

- GN is looking for a qualified Audiologist or Audiometrist to join the ANZ Sales Team (based in North Ryde, Sydney) where you will collaborate with the territory‑based sales team to remotely support customers with their audiological and product training needs to drive positive sales outcomes and robust customer relations.
- Collaborating with the Sales Team to implement training plans for improving the performance of accounts within the ANZ territories.
- Providing a high level of Audiological, Product and Technical remote support to customers.
- Identifying opportunities via customer audiology enquiries to generate revenue on a long‑term basis.
- Having in‑depth clinical and product knowledge to assist with audiological support, technical support and problem solving to achieve optimal product/clinical outcomes and drive repeat business.
- Providing Product training (clinic inductions, fitting software, product portfolio, features, unique selling points, competitive aspects); Sales training (upselling, objection handling, differentiating between technology levels, utilising top up tools); and Audiology training on selected relevant topics.
- Calendar management to ensure availability of online training options across the ANZ territories and time zones.




- Monitoring external market ensuring awareness of competitive products/technologies.
- Presenting and speaking at various online group sessions, events, and seminars.
- Assisting the Customer Care team and Technical Support team as required to provide a high level of technical support service to clients.

Ideal Candidate

- Qualified Audiologist / Audiometrist with industry and clinical experience.
- Strong presentation skills and confidence in presenting remotely to large groups of people.
- Advanced skills in Microsoft Office programmes (Word, Outlook, PowerPoint).
- Fluent English.
- Experience with GN products will be highly regarded.

Benefits

- Flexible work arrangements
- Discounts with hundreds of retailers through our Reward and Recognition platform
- Online well‑being centre
- Employee Assistance Programme
- Discounts on GN products
- Gift vouchers for birthdays and service anniversaries
- Annual flu vaccination
- Volunteer leave
- Novated leasing
- Paid parental leave

Equal Opportunity Statement

GN Hearing Australia is an Equal Opportunity Employer and embraces diversity, equity and inclusion. We are passionate about building a diverse and inclusive culture from within. We encourage Aboriginal and Torres Strait Islander peoples and applicants from different cultures who are bilingual to apply. We are committed to facilitating a barrier‑free recruitment process and work environment. If you require any accommodations, we welcome you to let us know so we can work with you to participate fully in our recruitment experience.





We are a Equal Opportunity Employer that values a diverse and inclusive workforce. We do not discriminate on the basis of race, color, national origin, religion, age, gender identity, sexual orientation, marital status, disability, genetic information, veteran status, or any other basis prohibited by federal, state, or local law. Women, minorities, veterans, LGBTQIA+ individuals, and persons with disabilities are encouraged to apply. Come join our team!

GN Store Nord A/S has entered into a definitive agreement for the sale of GN's Hearing business to Amplifon S.p.A. to create a global leader in audiology. For GN Group, this creates an opportunity to further expand our position in the large audio and video peripherals markets. Read more about the announcement here. Thank you for your interest in careers at GN! GN Hearing roles only. For GN roles across our brands including Jabra, SteelSeries or Blue Parrott, please visit this GN career site. GN brings people closer through our leading intelligent hearing, audio, video, and gaming solutions. Inspired by people and driven by innovation, we deliver technology that enhance the senses of hearing and sight. We help people with hearing loss overcome real‑life challenges, improve communication and collaboration for businesses, and provide great experiences for audio and gaming enthusiasts. GN was founded more than 150 years ago with a vision to connect the world. Today, inspired by our strong heritage, GN touches more lives than ever with the broadest portfolio of products and services in our history - fostering a sense of community, openness, and understanding. By listening to customers and combining our unique expertise in the human ear, audio, video, and speech, wireless technologies, software, and miniaturization, we transform what it takes to bring people closer to what is important to them.

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📌 Clinical Support Officer (Administrative Clinical Support Officer Level 3) (Sydney)
🏢 Sydney Local Health District
📍 Sydney

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