We are seeking a friendly, organised and community-minded Community Participation Officer to join our Community Participation and Volunteering team.

As part of Better Health Network's Out & About program, you will play a vital role in supporting older people to remain independent, socially connected and actively engaged in their community. Working closely with clients, carers and community partners, you will help coordinate services, manage client bookings and scheduling, support client intake, and deliver individual social support services that promote wellbeing and independence. This is a rewarding role where you will build meaningful relationships and make a genuine difference in the lives of older people every day.

No two days are the same, as you balance client support, service coordination and administration while ensuring clients receive timely, person-centred assistance aligned with their goals and needs.

What you'll be doing:

- Deliver individual social support services in line with client goals, care plans and CHSP guidelines.
- Process client intake, enquiries, service bookings and scheduling activities.
- Support clients to remain socially connected and engaged in their local community.
- Maintain accurate client records, schedules, case notes and service data.
- Monitor client wellbeing and escalate risks, concerns or changes in support needs as required.
- Assist with program reporting, data collection and quality improvement activities.
- Work collaboratively with clients, carers, referral agencies and community organisations to support positive outcomes.

What you'll bring:

- Experience delivering social support, community services,



aged care or similar client-focused services.
- Experience with client intake, scheduling, bookings or administrative coordination.
- Strong communication and interpersonal skills, with a respectful and person-centred approach.
- Excellent organisational skills and the ability to manage competing priorities.
- Confidence using computer systems and maintaining accurate client records and documentation.
- The ability to recognise client risks and seek guidance or support when required.
- A qualification in Community Services, Aged Care, Social Support or a related field, or equivalent relevant experience.

Why join BHN?

- Salary packaging perks to increase your take-home pay.
- Employee Assistance Program (EAP) for you and your immediate family.
- Supportive team environment with opportunities to learn and grow.
- Work for a purpose-driven organisation making a genuine difference in the community.
- Be part of an organisation committed to helping older people stay independent, connected and engaged in their local community.

Ready to apply? If you enjoy building relationships, supporting older people and making a positive impact in your community, we'd love to hear from you.

For a confidential conversation, please contact the Team Lead, Community Participation & Volunteering Stephanie Timmons at [email protected].

At Better Health Network, we value Accountability, Collaboration, Respect and Courage, and we strive to create an inclusive workplace where everyone feels welcome. We encourage applications from Aboriginal and Torres Strait Islander peoples, people from culturally and linguistically diverse backgrounds, LGBTQIA+ communities and people living with disability.

📌 Community Participation Officer (Parkdale)
🏢 BHN BETTER HEALTH NETWORK
📍 Parkdale