About the Company/n Davidson is partnering with a leading national not for profit organisation supporting families across Australia. /n This is an opportunity to join a purpose driven organisation where your work contributes to positive outcomes for families every day. About the Role/n We are seeking confident Customer Service Consultants to join a supportive, fast paced team working fully from home. /n This role combines customer service, complaint resolution and consultative sales. You will be the first point of contact for families, helping them navigate enquiries, resolve concerns and identify suitable solutions. /n This is initially a six month contract, with the potential for further extension. /n Your responsibilities will include: /n /n

- Managing a high volume of inbound calls, emails and web chats

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- Handling complaints and sensitive conversations with empathy and professionalism

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- Supporting families to find suitable solutions and alternative options

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- Booking tours and assisting with enrolment enquiries

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- Updating records accurately across multiple systems

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- Managing competing priorities in a fast paced remote environment

/n /n The roster operates Monday to Friday between 7.00 am and 5.30 pm. There are no weekend shifts.

About

You/n You will be confident communicating with a diverse range of people and able to remain calm,



professional and solutions focused during challenging conversations. /n You will also be comfortable working independently, managing your time and staying engaged while working remotely. /n To be considered, you must: /n /n

- Be based in Queensland

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- Hold a current Queensland Blue Card

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- Be available to work full time hours

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- Have previous experience in customer service, contact centre or sales

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- Have experience working in a hybrid or fully remote environment

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- Demonstrate strong complaint handling and communication skills

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- Have a calm, empathetic and solutions focused approach

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- Be confident navigating multiple systems

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- Have a reliable internet connection and suitable home office setup

/n The Perks/n /n

- Fully remote working arrangement

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- Monday to Friday roster with no weekend work

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- Six month contract with potential for extension

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- Supportive team environment and ongoing training

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- The opportunity to build your customer service career

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- Meaningful work supporting families across Australia

/n /n If you enjoy helping people, resolving challenges and creating positive experiences, this is an excellent opportunity to grow your career in a purpose driven customer service environment. /n Please submit your current resume to apply. To learn more about Davidson, visit davidsonwp.com.

📌 Customer Care Consultant (Brisbane)
🏢 Davidson
📍 Brisbane