4 December 2026 – 3 June 2027, with potential for extension/n
/nEnjoy helping people and ready to bring your customer service skills into a contact centre? If you’ve worked in retail, hospitality or another customer-facing role, we’d love to hear from you./n
/nQuay Appointments is seeking a Customer Concierge Operator to support a government organisation in Newcastle. You’ll receive training, with team leaders and specialists available to support you.
/n About the role/n
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- Answer inbound calls and help customers with enquiries.
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- Explain information clearly and guide customers through online services.
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- Use computer systems to find answers and update customer records.
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- Handle customer concerns calmly and seek support for complex enquiries.
/n About you/n
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- You have experience helping customers in retail,
hospitality or a similar environment.
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- You’re a friendly communicator who listens and enjoys solving problems.
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- You’re comfortable using computers and learning new systems.
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- You can stay patient and focused when things get busy.
/n Hours & roster/n
/nYou’ll work 7 paid hours per day, 35 hours per week, Monday to Friday, on a rotating roster. You must be available to work shifts between 7am and 7pm, on-site in Newcastle./n
/nScreening session/n
/nYou must be available to attend an in-person screening session on Wednesday, 18 November 2026, lasting approximately 60–90 minutes./n
/nInterested? Apply now with your resume./n
/nUnfortunately due to the full-time nature of this work, we are unable to consider those who are on a student VISA.