Company Description ParagonCare | Total Communications provides reliable business communication systems and technology solutions, with a strong focus on aged care providers. Since 1988, the company has supported organizations with integrated systems including telephony, nurse call, access control, CCTV, cordless devices, and WiFi, helping to improve both operational efficiency and financial performance.

Total

Communications manages, installs, and operates IT infrastructure tailored to aged care services, allowing clients to focus on core operations while technology needs are fully supported. The company also delivers modern business phone systems to enable effective collaboration and client communication, backed by a 24x7 helpdesk that ensures smooth, continuous technology operations.

Role Description The Customer Service Coordinator is a full-time, on-site role based in Mount Waverley. This position is responsible for handling inbound customer enquiries, coordinating service requests, and ensuring timely follow-up to maintain high levels of customer satisfaction. Day-to-day tasks include managing phone and email communications, logging and tracking support tickets, liaising with internal technical and sales teams, and updating customers on the status of their requests.

The role also involves maintaining accurate records in customer systems, assisting with scheduling technicians or service visits,



and identifying recurring customer issues to support process improvements.

The Customer Service

Coordinator contributes to a positive customer experience by providing clear information, resolving concerns efficiently, and supporting the delivery of Total Communications’ technology solutions across aged care and business clients.

Qualifications

- Solid customer-facing skills, including Customer Service and Customer Support, with experience managing enquiries and resolving issues.
- Ability to enhance Customer Experience and Customer Satisfaction through proactive communication and reliable follow-through.
- Effective Communication skills, both verbal and written, with the ability to convey technical information in a clear, accessible manner.
- Experience working in a coordination, administration, or helpdesk role within technology, telecommunications, or aged care environments is beneficial.
- Proficiency with CRM or ticketing systems, basic Microsoft Office or similar tools, and strong attention to detail in data entry and record keeping.
- Ability to prioritize tasks, manage competing deadlines, and work collaboratively with cross-functional teams on-site.
- Relevant vocational training or a certificate in customer service, business administration, or a related field is advantageous.

📌 Customer Service Coordinator (Mount Waverley)
🏢 ParagonCare | Total Communications
📍 Mount Waverley