Our core business encompasses integrated logistics, international freight forwarding and supply chain solutions. With global head offices in Hong Kong, we employ a far-reaching global network that stretches across six continents, and includes the largest distribution network and hub operations in Greater China and the South East Asian region.

We are a top 10 global logistics provider combining local ownership to deliver a personalised service, helping our customers realise their purpose.

KLN Freight (Oceania) operate offices in Auckland, Christchurch, Sydney, Melbourne, Brisbane and Adelaide, serving customers across a wide spectrum of industries including fashion & lifestyle, electronics & technology, food & beverage, FMCG, to industrial & material science, automotive, and pharmaceutical & healthcare.

We are dynamic and cutting-edge team with strong core values, we are always looking for likeminded individuals who share a passion for logistics. If you are looking for a company who values their team members, provides a work – life balance with the opportunity to progress your career, please contact us today

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KLN Freight Oceania is seeking a motivated and customer-focused Customer Service Specialist to join our National Customer Service team. This is an excellent opportunity for someone with freight forwarding experience who enjoys building strong customer relationships while managing the end-to-end movement of international freight.

In this role, you will take ownership of a portfolio of customers,



coordinating shipments from booking through to final delivery. You will work closely with overseas offices, customers, customs and operations teams to ensure freight moves efficiently, deadlines are met, and customers receive exceptional service every step of the way.

As one of the key points of contact for our customers, you will play an important role in delivering a positive customer experience through proactive communication, problem-solving and attention to detail.

Key Responsibilities

- Manage a portfolio of import and export customers, ensuring outstanding service delivery

- Respond promptly to customer enquiries, concerns and operational issues

- Coordinate shipment bookings with overseas offices and agents

- Monitor and maintain Purchase Order Management processes within CargoWise

- Ensure shipment milestones are updated accurately and consistently

- Prepare customer quotations and maintain rate cards

- Work closely with Customs and Operations teams to ensure smooth movement of cargo through to final delivery

- Ensure accurate and timely invoicing, landed costings and associated documentation

- Implement and maintain customer SOPs and operational procedures





- Ensure compliance with Australian Customs, Border Force and DAFF/Biosecurity requirements

About You To be successful in this role, you will bring:

- Minimum 1 year experience within freight forwarding or international logistics

- Sound understanding of Australian Customs and quarantine/biosecurity requirements

- Experience using CargoWise One

- Working knowledge of ICS (Integrated Cargo System)

- Proficiency in Microsoft Office applications

- Strong communication and relationship-building skills

- Excellent organisational skills with a high level of attention to detail
- The ability to prioritise competing deadlines in a fast-paced environment
- A positive, flexible and team-oriented attitude

Why Join KLN?

At KLN, we are committed to helping our people build rewarding and successful careers.

We offer

- Competitive salary package and bonus opportunities

- Career development and progression pathways across a global logistics network

- Exposure to international freight operations and global customer accounts

- Supportive and collaborative team environment

- Ongoing learning and development opportunities
- The opportunity to contribute to a growing and evolving business where your efforts are recognised and valued

If you are looking to further your career with a global logistics organisation and enjoy providing exceptional customer service, we'd love to hear from you. Apply today and become part of the KLN team.

Applications close: 27 November 2026

www.oceania.kln.com

📌 Customer Service (Essendon)
🏢 KLN Freight Oceania
📍 Essendon