ABOUT THE ROLE

As a Customer Service Officer at Hume Housing, you’ll be the welcoming face and voice of Hume Community Housing. You’ll provide outstanding customer service by responding to enquiries via phone, email and face-to-face, ensuring every interaction is qualified, empathetic and solution focused.

This is a full time role on a 12 month maximum term contract based across our Maitland and Raymond Terrace Offices.

KEY RESPONSIBILITIES:

- Respond to customer enquiries via phone, email and in person
- Provide accurate information regarding housing services and tenancy matters
- Triage enquiries and direct customers to the appropriate team
- Process customer requests and maintain accurate records
- Support rental payment enquiries and general administration
- Work collaboratively with internal teams to ensure timely resolution of customer enquiries
- Deliver positive customer experience with every interaction

REQUIREMENTS:

- Current Police Check
- Working with Children Check
- NDIS Worker Screening Check
- Intermediate computer skills, including Microsoft Office
- Previous customer service experience (phone, email and face-to-face)

APPLY NOW Please submit your resume and cover letter detailing your relevant experience and why you are an excellent fit for this role.

WHY WORK WITH US?





As a leading community housing provider Hume houses 1 in every 1000 NSW residents. We own and/or manage over 4,500 affordable rental homes, throughout metropolitan Sydney and regional NSW. We build new properties, manage tenancies for owners and provide services and support to meet our diverse customers and community’s needs.

From essential workers to young people, families, people with disability, senior citizens, people experiencing homelessness and women fleeing family violence, we create opportunities for all our customers to prosper.

We are diverse, dedicated, fun and flexible. We welcome those who share our values and our purpose of providing people with opportunities to prosper. Your contribution is rewarded and celebrated with great opportunities to build a career in an exciting, growing sector.

We also offer

- Salary packaging
- Career development opportunities
- Access to EAP Counselling Service
- Additional Leave

Hume Community Housing is committed to a workplace where our team members prosper, and diversity and inclusion are a valued part of our vibrant and connected working community. We encourage and welcome applications from all people including people with a disability, Aboriginal and Torres Strait Islanders, LGBTQIA, older people, and people from culturally and linguistically diverse backgrounds.

📌 Customer Service Officer (Maitland)
🏢 Hume Community Housing
📍 Maitland