Entyce Food Ingredients (www.entyce.com.au) is a growing, Australian-owned food importer/exporter, manufacturer and distributor. We supply foodservice, QSR franchises, national supermarkets, meal-kit providers and multinational food operators, with manufacturing sites at Carrum Downs and Dandenong South. The business is expanding, so we're adding a Customer Service Representative to our experienced team at our Scoresby head office for an immediate start.
About the role
Reporting to the General Manager – Operations & Technical, you'll be the link between our customers, warehouses and logistics partners. Your job is to make sure orders are delivered in full and on time. This is a full-time, in office role at Scoresby — hands-on and fast-paced, suited to someone organised who enjoys solving problems and building strong business relationships.
Key responsibilities
- Process customer orders accurately, working to warehouse and logistics cut-off times
- Communicate clearly and promptly with customers, warehouses and third-party logistics providers
- Track orders to make sure customer requirements are met, with delivery in full and on time (DIFOT)
- Identify issues that could affect order fulfilment, escalate them and help resolve them
- Review transport and warehousing invoices each week for accuracy
- Build effective working relationships with internal teams and external providers
- Handle daily administration and support the wider team as needed
About you
- Proven experience in B2B customer service, order processing or client service — FMCG, food or logistics experience is highly regarded
- Strong phone manner and active listening skills
- Advanced Microsoft 365 skills (Excel, Outlook, Teams); ERP/CRM experience required, with Oracle NetSuite a strong advantage
- High attention to detail and accuracy with data entry and invoices
- Ability to multi-task, prioritise and meet tight deadlines
- Excellent written and verbal communication skills
Why join us
- A supportive, experienced team
- Real opportunities for professional growth as we expand
- Modern Scoresby offices and amenities
- An inclusive workplace that values diversity, culture and perspectives