Our client is one of Australia's most exciting AI technology scale-ups, transforming how global brands create, produce and scale digital advertising.

Their AI-powered creative production platform enables ecommerce and marketing teams to generate, test and launch high-performing advertisements across Meta, TikTok and Google , dramatically reducing the time and cost of traditional creative production.

Already trusted by 300+ brands across North America and Asia Pacific , the business is backed by some of Australia's most respected technology investors, including Square Peg, Rampersand and AirTree .

Fresh off a $20 million Series A funding round , they're entering an exciting phase of international growth, with ambitious plans to 10x revenue and further establish themselves as a global leader in AI-powered advertising.

We're partnering with our client to find a commercially driven Customer Success Manager to join their growing Melbourne team.

We're looking for someone who can combine exceptional relationship management with a strong commercial mindset, taking ownership of an existing customer portfolio and driving retention, renewals, upsell and expansion revenue .

This is an opportunity for a commercially minded CSM who wants genuine ownership of customer relationships and revenue outcomes, rather than simply managing adoption and engagement.

What You'll Be Doing

- Own and grow a portfolio of customers , building strong relationships with key stakeholders across ecommerce, marketing and growth teams.
- Drive expansion revenue by identifying upsell and cross-sell opportunities within existing accounts.
- Manage renewals , proactively protecting recurring revenue and maintaining robust customer retention.
- Develop strategic account plans that maximise customer value, engagement and long-term growth.
- Lead regular customer reviews, demonstrating ROI and uncovering new commercial opportunities.
- Identify expansion opportunities through increasing product adoption,



customer requirements and evolving business objectives.
- Proactively manage customer health, mitigate churn risks and address commercial challenges.
- Work closely with Sales, Product and Implementation teams to ensure a seamless customer experience.
- Help refine customer success playbooks, renewal processes and account expansion strategies as the business scales.
- Contribute directly to net revenue retention, customer lifetime value and overall commercial growth.

What We're Looking For We're looking for a confident, commercially sharp Customer Success Manager who enjoys owning customer relationships and driving measurable revenue outcomes.

Ideally, you'll bring:

- Experience in Customer Success, Account Management or a commercially focused post-sales role within B2B SaaS .
- A proven track record of upselling, expanding and renewing existing customer accounts .
- Experience managing a portfolio of customers with ownership of commercial targets.
- Strong relationship-building skills, with the confidence to engage senior stakeholders and commercial decision-makers.
- Experience identifying growth opportunities, negotiating renewals and managing commercial conversations.
- An understanding of SaaS metrics such as ARR, NRR, GRR, churn and expansion revenue .
- The ability to demonstrate ROI, communicate value and build strategic account plans.
- A proactive, entrepreneurial mindset with the ability to thrive in a fast-paced scale-up environment.
- A genuine interest in AI, digital advertising, ecommerce and emerging technologies.

Experience in MarTech, AdTech,



ecommerce platforms or product-led SaaS would be highly regarded. Above all, we want someone who is equally comfortable building exceptional customer relationships and having commercial conversations.

If you've owned a revenue number, expanded customer accounts and consistently delivered strong retention, we'd love to hear from you.

Why Join?

This is an opportunity to join an emerging AI market leader at a pivotal stage of growth, with genuine ownership over customer revenue and the chance to help shape a global customer success function.

What's on offer:

- Up to $140K Base + Super + Bonus + Equity – Attractive package rewarding commercial performance.
- $20M Series A backing – Join a well-funded AI scale-up with ambitious plans to 10x revenue.
- Global exposure – Work with customers across Australia, North America and Asia Pacific.
- Commercial ownership – Take responsibility for customer retention, renewals and expansion revenue.
- Career progression – Help build and shape the customer success function as the business scales.
- 5 weeks' annual leave – Including the festive season shutdown.
- Birthday leave – An additional day off to celebrate.
- Paid parental leave – 12 weeks for primary carers and 6 weeks for secondary carers.
- Hybrid flexibility – Melbourne-based with flexible working arrangements.
- Technology allowance – Support for your workspace setup.
- High-growth culture – Work alongside ambitious, talented people building technology at the forefront of AI innovation.

Interested? If you're a commercially driven Customer Success Manager who loves growing accounts, building relationships and driving revenue, this could be an exceptional next step.

Join one of Australia's most exciting emerging AI businesses and play a key role in its next phase of international growth.

Apply now or reach out to the team at 4Twenty Consulting for a confidential conversation.

📌 Customer Success Manager (Melbourne)
🏢 4Twenty Consulting
📍 Melbourne