Company Description

At Kudos Travel Technology, we join the dots for travel agencies.

We develop innovative technology solutions that connect travel agencies, travellers and the systems they rely on. Through our Kudos Travel Platform and TripNous products, we bring together travel technology to simplify complex processes and deliver more connected, efficient experiences.

As we continue to grow and expand, we're strengthening our customer support capabilities to ensure we maintain the responsive, knowledgeable and personalised service our customers value.

We're a small, collaborative Australian team where everyone's expertise matters and where you'll have the opportunity to make a real difference.

Role Description

We're looking for an experienced Customer Support & Testing Specialist to join our growing Australian team.

This is a full-time, permanent, remote position where you'll play a key role in supporting our customers and helping them get the most out of our travel technology solutions.

Working closely with our Customer Success Manager and Product Manager, you'll provide responsive, knowledgeable and personalised customer support. You'll investigate technical issues, troubleshoot online booking tools (OBTs) and integrations, manage support requests and help customers resolve challenges efficiently.

You'll develop a deep understanding of the Kudos Travel Platform, TripNous and the travel technology systems they connect with. You'll also help improve our support processes and contribute to our shared knowledge base, making it easier for customers and colleagues to find the information they need.





Approximately 80% of the role is focused on customer support and technical troubleshooting, with the remaining 20% dedicated to software testing and quality assurance, including functional testing, regression testing and validating fixes.

This is an opportunity to take ownership of day-to-day technical support, share your corporate travel technology expertise and make a meaningful contribution as Kudos continues to grow.

Qualifications & Experience

Essential

- Robust experience in corporate travel technology, including online booking tools (OBTs), their configuration and associated workflows.
- Hands-on experience configuring, supporting and troubleshooting Serko in a corporate travel environment. This is essential, not simply experience using Serko to make bookings.
- Good understanding of global distribution systems (GDS) and corporate travel technology integrations.
- Strong technical troubleshooting and problem-solving skills, with the ability to investigate issues and identify practical solutions.
- Excellent customer service and communication skills, with a genuine commitment to delivering a positive customer experience.
- Ability to manage competing priorities, work independently and collaborate effectively with a small team.

Desirable

- Experience with Amadeus, Sabre, Travelport, Cytric, SAP Concur, Atriis or other corporate travel technology platforms.
- Experience troubleshooting OBT integrations, including traveller profile synchronisation.
- Experience with software testing, defect reporting and validating fixes.
- Familiarity with customer support ticketing systems. We use Jira, but prior experience is not required and training will be provided.

📌 Customer Support And Testing Specialist (Australia)
🏢 Kudos Travel Technology
📍 Australia