Job Description
Description/n /n CUSTOMER SERVICE / INTERNAL SALES | DERRIMUT, VIC /n Join a growing national business in a varied role combining customer service, administration and outbound sales. /n Cyklop Australia is a leading national supplier of industrial packaging consumables, supporting commercial and industrial distributors across Australia with high-quality strapping, steel and tape products. /n We are looking for a motivated Customer Service / Internal Sales professional to join our close-knit team in Derrimut. This is a full-time, on-site role working Monday to Friday, 8:00am – 4:00pm, with no weekend work and on-site parking available. /n

About the Role
/n You will play a key role across customer service, administration and outbound sales. /n Your responsibilities will include: /n
• Processing and releasing customer invoices across our three national warehouses /n
• Completing accurate data entry using Pronto ERP /n
• Making outbound calls to targeted industrial and commercial businesses /n
• Introducing customers to our range of strapping, steel and tape products /n
• Qualifying leads and booking appointments for the external sales team /n
• Responding to inbound customer calls and emails /n
• Maintaining call lists, sales activity and customer records /n
• Supporting the wider team with general administration /n About You /n To be successful in this role, you will bring: /n
• Previous experience in customer service, internal sales, administration or a similar role /n
• Confidence and resilience when making outbound calls and handling rejection /n
• A skilled and confident telephone manner /n




• Strong communication and organisational skills /n
• Excellent attention to detail and accurate data entry skills /n
• The ability to manage high-volume activity while maintaining accuracy /n
• Good computer skills, including Microsoft Word and Excel /n
• Experience with Pronto ERP or a similar system will be highly regarded /n
• Experience in packaging, industrial or distribution environments will be advantageous /n
• Previous cold calling, lead generation or appointment-setting experience will be highly regarded /n Why Join Us? /n When you join Cyklop Australia, you will enjoy: /n
• Competitive salary package plus superannuation /n
• Monday to Friday, 8:00am – 4:00pm with no weekend work /n
• Great work-life balance with an early finish /n
• Stable, full-time employment opportunity /n
• Supportive team environment with comprehensive onboarding /n
• Convenient Derrimut location with on-site parking /n
• Opportunity to develop your sales and customer service skills /n If you are confident on the phone, enjoy a fast-paced environment and are looking for a role that combines administration with outbound sales, we would love to hear from you. /n Apply now. /n Cyklop Australia is an equal opportunity employer and welcomes applications from people of all backgrounds, experiences and identities. /n Prospective candidates will be required to provide proof of legal work rights and may be required to undertake relevant, role-appropriate pre-employment screening. /n If you require any reasonable adjustments to participate in the recruitment process at any stage, please let us know. /n

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