Job Description
Desktop Support Engineer | Permanent Role | Sydney/n Your new company /n A leading global law firm with a strong reputation for delivering exceptional legal services and innovative solutions to clients worldwide. With a collaborative culture and a commitment to technology-driven service delivery, they continue to invest in contemporary workplace technologies to support their people and business operations.
Due to ongoing growth, an exciting opportunity has become available for a Desktop Support Analyst to join their Sydney-based IT team, providing high-quality support across a fast-paced and professional environment.

What you'll need
to succeed /n /n
- Experience providing Level 1/2 desktop support within a Windows environment /n
- Knowledge of PCs, laptops, printers, mobile devices, peripherals, and remote access technologies /n
- Experience using ITSM platforms such as ServiceNow or similar ticketing systems /n
- Understanding of Microsoft 365 technologies and end-user support best practices /n
- Knowledge of VoIP, mobile, and internet technologies /n
- Exposure to networking equipment including switches, routers, and patch panels /n
- Experience supporting Audio Visual (AV)



and meeting room technologies /n
- Familiarity with ITIL processes and Change Management principles /n
- Strong troubleshooting, communication, and customer service skills /n
- Ability to manage competing priorities and provide exceptional user support /n /n What you'll get in return/n /n /n
- Permanent opportunity with a highly regarded global organisation /n
- Exposure to modern technologies and enterprise-scale IT environments /n
- Collaborative and supportive team culture /n
- Career development and ongoing learning opportunities /n
- Opportunity to work in a client-facing support environment where service excellence is highly valued /n
- Competitive salary and employee benefits package /n
- Flexible and inclusive workplace culture /n What you need to do now/n /nIf you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV to [email protected]. /n /nIf this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.#3012946/n

📌 Desktop Support Analyst (Sydney)
🏢 Hays
📍 Sydney