Job Description
/n Cape York Solutions has an exciting and challenging opportunity for a Customer Services Agent to join the Opportunity Hub team in Aurukun. The role helps to deliver services and programs to Services Australia customers in community. /n /n What’s on Offer: /n /n /n
- A meaningful role working directly with families in community. /n
- Salary Packaging Perks Package up to $15,900 of your annual salary tax free. Less tax = more take home pay for you /n
- Additional $2,650 pre-tax for entertainment expenses (meals, holiday accommodation etc.) /n
- Employee Assistance Program – free and confidential counselling service available to all staff. /n
- Positive workplace culture with supportive management and leadership /n /n /n The Role: /n /n As Customer Service Agent you’ll identify customer entitlements and access to government and non-government services. Customer interactions are predominantly face-to-face but may also occur via the telephone and by written correspondence. /n /n

Key responsibilities
include: /n /n /n
- Provide professional and welcoming customer service to customers /n
- Assist customers in accessing and using digital services /n
- Educate and encourage customers to engage with services through online platforms, including myGov and related mobile apps /n




- Provide advice to customers in relation to their eligibility for access to government entitlements and services /n /n /n What you’ll need: /n /n /n
- Demonstrated ability to research and apply knowledge of legislation, policy and procedures in relation to the delivery of government entitlements and services /n
- Demonstrated ability to engage and interact with customers and stakeholders face-to-face, by telephone and in writing /n
- Demonstrated ability to adapt to a demanding and changing work environment to achieve outcomes /n
- Ability to respond to sensitive customer interactions to achieve an effective outcome /n
- Strong knowledge of communities within the Region /n
- Possess or have the ability to rapidly acquire, administration skills and computer literacy /n
- Possess or have the ability to obtain a Working with Children Blue Card and successfully complete a Police Check. /n /n /n /n If you’re organised, community-minded, and thrive on providing exceptional support—this role is for you. /n /n

How to Apply
– submit a copy of your resume highlighting your relevant skills and experience /n /n Download the full Position Description – https://capeyorkpartnership.org.au/jobs/ /n /n Applications Close: Friday 23 January 2026 /n /n For more information, contact: Alicia Nas on (07) 4046 0600 /n /n Aboriginal and Torres Strait Island people are encouraged to apply. /n /n Apply now to join Cape York Solutions. /n

📌 Customer Service Agent (Aurukun)
🏢 Cape York Partnership
📍 Aurukun