As an ED Concierge Volunteer, you will provide a welcoming and reassuring presence for patients, families and visitors attending the Emergency Department. The ED can be a fast-paced, noisy and constantly changing environment, so this role is particularly suited to people who are calm, resilient and comfortable interacting with people who may be experiencing a stressful or uncertain time.

Key duties include

- Welcoming patients, families and visitors and providing friendly assistance.
- Helping visitors navigate the Emergency Department and hospital.
- Providing general directions and guiding people to the appropriate areas.
- Supporting visitors from regional and rural areas who may be unfamiliar with the hospital.
- Providing reassurance and assistance to patients and their loved ones within the boundaries of the volunteer role.
- Working cooperatively with ED staff and other Friends volunteers.
- Helping manage the flow of visitors in a welcoming and productive manner.

We're looking for people who are:

- Friendly,



approachable and compassionate.
- Confident communicating with people from a wide variety of backgrounds.
- Calm and resilient in a busy hospital environment.
- Reliable, punctual and committed.
- Able to use discretion and maintain patient privacy and confidentiality.
- Comfortable following instructions and working alongside hospital staff.
- Able to recognise the boundaries of a volunteer role and refer clinical or other concerns to the appropriate hospital staff.

Previous hospital or healthcare experience is not essential. Volunteers receive orientation and buddy support before working independently.

Category

Health

Commitment

Regular - more than 6 months

Type Of Work

Companionship & Social Support,

Time Required

Shifts available currently

Evening shift 5pm to 9pm on Tuesday, Saturday & Sunday.

Day shift 1pm to 5pm Monday to Sunday

Training

YES

📌 Emergency Concierge Royal Perth Hospital
🏢 Friends of Royal Perth Hospital
📍 Perth