Introduction

Make a difference where it matters most

At Housing Choices Australia, we believe everyone deserves a safe and affordable home. We are a leading not-for-profit housing provider committed to building inclusive and thriving communities. Our Five-Year Strategic Plan (2024–29) prioritises people and aims to deliver social impact, sustainable growth, and empowered teams.

Join us in building a better future, one home at a time.

Why you will love working with us

Join a passionate, purpose-driven team where your work creates lasting impact, and your wellbeing, growth, and individuality are genuinely valued.

- Purposeful impact – make a meaningful difference in people’s lives by supporting inclusive, safe, and affordable housing.
- Growth and development – enhance your skills and advance your career through tailored learning opportunities.
- Balance that works – enjoy 5 weeks annual leave and flexible working arrangements suited to your lifestyle.
- Valuable benefits – increase your income through salary packaging, and 16 weeks of paid parental leave.
- Supportive culture – be recognised and celebrated in an inclusive, values-driven workplace.

Description

About the role The Enterprise Laptop Refresh Officer supports Housing Choices Australia’s full laptop fleet refresh, helping prepare, deploy and replace staff laptops under the guidance of the Enterprise End User Computing (EUC) & Service Desk (SD) Lead and the IT team.

The role focuses on practical rollout activities, including device setup, user handovers, asset records and the return of replaced equipment. The Officer also provides basic ad hoc IT support as directed, with laptop refresh activities remaining the primary priority.

You will:

- Support the organisation-wide laptop refresh program by preparing, configuring, deploying and tracking devices using Microsoft Intune and Windows Autopilot.
- Provide hands-on support to staff during laptop handovers, including setup assistance, file migration, application access and basic user guidance.
- Deliver first-level IT support for Windows, Microsoft 365, printers, docking stations,



monitors and other workplace technology.
- Maintain accurate asset management, deployment records and support documentation while ensuring compliance with approved IT processes.
- Work collaboratively with the IT Service Desk and End User Computing teams, contributing to rollout progress reporting, issue resolution and continuous improvement initiatives.

Skills And Experiences

About you

- Currently studying towards, or recently completed, an IT qualification, or able to demonstrate equivalent foundational knowledge and a solid interest in IT.
- Basic familiarity with Windows and Microsoft 365 applications, such as Outlook, Teams and OneDrive.
- Basic understanding of computer hardware, common peripherals and safe handling of equipment.
- Awareness of confidentiality and basic cyber security practices, including secure handling of passwords and user information.
- Practical experience setting up or troubleshooting computers through study, personal projects, volunteering or work is desirable.
- Customer service experience or experience helping others with technology is desirable.

You must agree to undergo any required employment screening, including but not limited to a National Criminal History or Police Check, Working with Children or Vulnerable Persons Check, and NDIS Worker Screening Check.

Housing Choices Australia is a child safe organisation. We are committed to the safety and wellbeing of all children and young people and have zero tolerance for child harm. All employees are expected to uphold our Child Safety Policy and Code of Conduct to ensure a safe environment for children.

Even if you do not meet every requirement, we encourage you to apply. We value unique experiences and perspectives.





Our values in action

Everything we do is guided by our shared values:

- People First - We build trust through empathy, kindness, integrity and active listening… we create meaningful relationships and deliver results that truly matter.
- Responsible - We follow through on our commitments and take ownership of our actions… with transparency, honesty and accountability.
- Purposeful - We aim high and take deliberate action… challenge the status quo, embrace change, and continuously improve to make a lasting impact.
- Collaborative - We work together with flexibility and shared purpose… through teamwork, innovation, strong strategic partnerships and listening to those we serve.
- Inclusive - We embed inclusion in everything we do… recognising and removing barriers and acting on diverse voices so everyone has the opportunity to thrive.

We are committed to a strategy that supports tenant wellbeing, organisational growth, environmental responsibility, and workforce empowerment.

Belong at Housing Choices

We are an inclusive and values-led employer, proudly welcoming people of all identities and backgrounds. We encourage applications from Aboriginal and Torres Strait Islander peoples, people with disability, culturally and linguistically diverse communities, LGBTQIA+ individuals, and those with lived experience of housing insecurity.

We support inclusive hiring practices. Please let us know your pronouns or if you require any adjustments during the application process, as we are here to assist you.

How to apply

Apply now! Applications close: 29 November 2026, unless a suitable candidate is identified earlier.

If you do not meet every requirement, please still apply, as we value potential and diverse experiences as much as a perfect CV.

Disclaimer: To the best of Housing Choices Australia’s knowledge, this information is valid at the time of publication.

Agencies, thank you for thinking of us, but our recruitment is managed internally, and we will reach out to our preferred suppliers if we need assistance

📌 Enterprise Laptop Refresh Officer (Melbourne)
🏢 HCA People Centre
📍 Melbourne