Love a busy front desk and being the person who keeps everything on track?

We're looking for a confident, organised Front Desk Receptionist to be the face and voice of our Ashfield accommodation. This is a permanent full-time role, paying above the market rate, with a genuine pathway into management.

The role at a glance

- $70,000 – $72,000 + super (above the market rate)

- Permanent full time – days and hours to be discussed

- Ashfield, on-site

About us

Sanctuary Housing NSW provides temporary accommodation in Ashfield for clients referred to us by Homes NSW.

About the role

No two days are quite the same. One minute you're checking in a new arrival, the next you're handling calls, updating bookings and making sure the paperwork is spot on. You'll own the front desk – setting the tone and making sure everyone who walks in or calls gets a professional, friendly welcome.

Client support is provided by our professional onsite case management team, so your focus is on what you do best: running a sharp, well-organised reception.

What you'll do

- Check clients in and out in our cloud-based system, keeping records and notes accurate

- Make sure clients complete registration paperwork on or before arrival

- Allocate rooms, show new clients around, and explain house rules, safety and fire evacuation procedures

- Listen to client questions and concerns and pass them promptly to our onsite case management team

- Monitor room availability daily and prepare paperwork for extensions and new bookings

- Answer and manage incoming calls professionally,



take bookings from Homes NSW, and redirect calls or take messages

- Work with the cleaning and maintenance team so rooms and common areas are clean and ready

- General admin: emails, typing, scanning, filing and ordering office supplies

Skills required

- Computer proficiency – confident with cloud-based programs, including RMS or similar booking systems, email and Microsoft Office

- Client communication – transparent, kind and professional, in person and in writing

- Phone manner – friendly, professional and calm on a busy line

- Problem solving – you think on your feet and know when to escalate

- Organisation and planning – you plan your day, stay on top of check-ins, extensions and paperwork, and keep the desk running smoothly

Is this you?

- Previous front desk, reception or administration experience

- You stay calm and in control when it gets busy

- Friendly and approachable, and confident enough to hold a boundary

- You handle confidential information with care

- Happy working on your own and as part of a team

What we offer

- Above-market pay – $70,000 – $72,000 + super

- Security – a permanent full-time role

- Growth – a genuine pathway into management

- Support – a professional onsite team behind you

Ready to apply?

If this sounds like you, we'd love to hear from you. Apply now with your resume and a cover letter telling us about your front desk experience and why this role suits you. Applications without a cover letter can't be considered.

📌 Front Desk Reception (Ashfield)
🏢 Sanctuary Housing
📍 Ashfield