Employer: CARE SERVICES AUSTRALIA LIMITED

Location: 2, 39 Queen Street, Auburn, NSW -2144

Employment type: Full-time Family Support Worker

Salary: $83,482 per annum plus superannuation

About us

Care Service Australia Limited provides person-centred aged care and community support services that help older people maintain their independence, wellbeing and connection with their communities. We work collaboratively with clients, families, carers and service providers to deliver support that respects individual needs, preferences and goals.

Key responsibilities

- Provide personalised guidance and support to older people, their families and carers in accessing and understanding aged care services.
- Build trusted relationships with clients and their support networks, recognising their individual circumstances, cultural backgrounds and preferences.
- Provide emotional support and reassurance during changes in care needs or personal circumstances.
- Work with Care Managers to implement, monitor and review client support plans.
- Connect clients with appropriate community, healthcare and social support services, and assist them to navigate referral and service access processes.
- Liaise with healthcare professionals, community organisations and other service providers to support coordinated care.
- Assist clients, families and carers to identify their needs and goals, and develop, implement and review support plans, including access to appropriate community resources
- Interview clients, family members and carers to assess social, emotional and practical difficulties affecting the family’s ability to provide support.
- Provide information and education to families and carers about available services, coping strategies and support options.
- Monitor family outcomes, review the effectiveness of support and prepare progress reports.
- Collaborate with Social Workers, Welfare Workers and relevant professionals to implement coordinated family support strategies.
- Advocate for clients’ rights, dignity,



choices and access to appropriate services.
- Encourage independence, social participation and community connection.
- Identify changes in client needs, wellbeing or risks, and escalate concerns through the appropriate channels.
- Maintain accurate and timely case notes, client records, referrals and progress reports.
- Protect client privacy and confidentiality, and follow organisational quality, safeguarding and incident reporting procedures.
- Participate in team meetings, supervision, professional development and service improvement activities.

Qualifications and experience To be successful, you will have:

- A relevant tertiary qualification in Community Services, Human Services, Social Science, Social Work, Public Health, Health Science, Nursing, Allied Health, Psychology or a related discipline.
- Demonstrated experience supporting older people, families or carers within aged care, community services or a related setting.
- An understanding of person-centred support, individual choice and independence.
- Robust communication and interpersonal skills, including the ability to build rapport and respond sensitively to client and family concerns.
- The ability to identify support needs, coordinate referrals and recognise concerns requiring escalation.
- Strong organisational skills and the ability to maintain accurate, confidential records.
- The ability to work independently and collaboratively within a multidisciplinary team.
- A current National Police Check, driver licence, and First Aid and CPR certificates.
- Australian work rights appropriate to the position.

Desirable

- Experience in home care or community-based aged care services.
- Knowledge of the Aged Care Quality Standards and relevant aged care requirements.
- Experience supporting people with complex needs, dementia or social isolation.
- Experience using electronic client records and case management systems.

How to apply

- Applications open on 09 November 2026 and close on 09 December 2026.
- Please send your CV to [email protected]. Please include the job role title in your email.

📌 Full-time Family Support Worker (Auburn)
🏢 Business Nest
📍 Auburn