Take the next step in your career and become a Gaming Host Supervisor with North Lakes Sports Club and enjoy a role that combines exceptional service with a truly rewarding work environment!

At CSC Group, our team are the heart of our Club. We’re committed to fostering an environment where everyone has fun, looks forward to coming to work and feels truly valued.

Discover a excellent place to grow your hospitality career with real progression opportunities through internal movements across our Clubs, exclusive job postings, and access to our career boost program to help you grow professionally and personally.

Benefit from full support and training within the role, guided by a hands-on leadership team. Working within the hospitality industry you should expect to work evenings and weekends.

Within this role you will be guiding and leading our passionate gaming team. You will be provided support to help you thrive in your role. Our Supervisors are relied upon to ensure smooth service. Keep the team motivated by jumping in and showing them how it’s done, while keeping the atmosphere upbeat and fun for everyone!

What to expect:

- Lead the Gaming Team: Create the buzz within the Gaming floor, making sure every day is vibrant and running seamlessly.

- Team Supervision and Training: Energise and motivate your gaming team while offering hands on learning and growth opportunities to spark their development.

- Membership Management: Hold strong understanding of Rewards Programs passing knowledge onto your team, increasing awareness of programs, gaming products and membership options.

- Customer Service Excellence: Deliver top-notch service by handling inquiries, responding to feedback, and making sure every customer leaves with a smile and a memorable experience.

- Create a Safe Entertainment Environment: Identify and assist patron who may not be having the intended enjoyable experience we aim to provide in our club.





- Promote Positive Workplace Culture: Empower and engage your team to create a culture where everyone thrives.

- Collaboration with Leadership: Team up with your onsite leadership team to contribute to the wider success of the Club—let’s make progress together and have a blast while we’re at it!

- Health and Safety Compliance: Ensure you help create a safe and healthy work environment.

About you:

- You will need to fit in with our groupwide values of Connected, Aligned, Respectful, Engaging and Supportive.

- Demonstrate exceptional competency with club equipment, machinery, clearance and counting equipment.

- Minimum 3 years' experience in a Gaming role, supervisor experience preferred.

- Strong understanding of Rewards and Loyalty programs.

- You’ll be approachable, engaging and always professional.

- Have a genuine passion for outstanding customer service.

- Be a team player who’s ready to dive in and support the crew.

- Ability to guide and mentor a team with your leadership skills.

- Currently hold, or willing to obtain an RSA, RSG and Food Safety Certificate and Customer Liaison Officer Qualification.

- Barista skills? We’d love to see!

Why us?

- Industry leading Reward and Recognition Program with discounts at over 550 retailers including supermarkets, fuel stations and fashion outlets.

- Employee Hardship grants available for our team during times of need.

- Training and development - career boost grant program available

- Access to discounted mortgage rates through our financial partner.

- Be part of an organisation that contributes significantly to the local community.

- Free onsite parking.

Apply Now

If you think you meet most of the criteria and think that this role fits for your next step, apply via Seek.

No agencies, please.

CSC Group are one of Queensland's leading community club groups, which currently operates five licensed clubs and a number of associated sports across the City of Moreton Bay.

https://cscgroup.org.au/

📌 Gaming Host Supervisor (North Lakes)
🏢 CSC Group
📍 North Lakes