Looking for a role where your IT skills actually make a difference?

ECKOO partners with schools to deliver high-quality ICT support that keeps classrooms running and students learning. We’re looking for a School Technical Officer who enjoys problem-solving, working across different environments, and being the person people rely on when technology matters most.

What your day might look like:

Supporting teachers and staff with real-time IT issues

Setting up and maintaining devices that enable learning

Troubleshooting everything from Wi‑Fi connectivity to interactive classroom technology

Working across multiple school environments

Being the first point of contact when something needs fixing—fast

Collaborating with teachers and leadership on ICT projects and planning, helping design and implement technology solutions that enable more effective digital teaching and learning outcomes

Key Responsibilities

Device & Equipment Management

Install, configure, and maintain desktops, laptops, tablets, printers, AV equipment, interactive panels, CCTV systems, and mPOS devices

Manage operating system installations and coordinate hardware repairs

Maintain ICT asset registers and manage the equipment lifecycle

Take a proactive approach to ICT support—moving beyond break/fix by identifying improvement opportunities, using creative problem‑solving, and implementing solutions that create a more reliable, well‑supported IT workplace for staff and students

General IT Support

Respond to Help Desk and school‑based support requests

Communicate clearly with teachers, school staff, and internal teams





Provide regular updates, reporting, and practical technical advice

Support continuous improvement and optimisation of ICT environments

Work collaboratively with the ICT team on planned improvements, contributing to the successful delivery of improvement initiatives and helping plan ahead to proactively support future school needs

We welcome candidates at different stages of their career:

Level 1 (Entry):

Early career or studying toward ICT qualifications

Level 2 (Intermediate):

Solid experience with relevant certifications

Level 3 (Senior):

Advanced technical capability with leadership potential

About You You are someone who:

Has experience in ICT support and device management

Brings strong technical knowledge across systems, networks, and troubleshooting

Communicates clearly and provides excellent customer service

Can prioritise tasks and manage competing demands effectively

Holds relevant certifications (CompTIA, Microsoft, or similar) — highly regarded

Actively contributes to team knowledge‑sharing, mentoring others, and learning from peers to continuously improve team capability

What We Offer

A varied, hands‑on role — no two days are the same

Genuine career progression and development opportunities

Exposure to a wide range of technologies and environments

A supportive and collaborative team

The opportunity to make a real impact in education

You will be required to hold a 'Working with Children Check' (Blue Card) along with an Orange Card which we help facilitate obtaining this if required.

📌 School Technical Officer (Brisbane)
🏢 ECKOO
📍 Brisbane