Group Quality Assurance Manager

Location: Sefton, Sydney, NSW

Employment Type: Permanent, Full Time

Sector: Engineering / Construction / Heavy Industry

Overview

Shirley Parsons is partnering with an international heavy lifting and craneage services specialist to appoint a Group Quality Assurance Manager, supporting operations across Australia and international markets.

This is a key leadership role responsible for driving quality excellence across a technically complex, multi-site business. The position will work closely with senior leadership and operational teams to strengthen quality frameworks, improve performance, and ensure best practice is consistently embedded across the organisation.

About the Role

This is a strategic and operational quality leadership role, requiring close collaboration with senior stakeholders across engineering, operations, and HSEQ. You will take ownership of the organisation’s quality management framework, ensuring alignment with ISO standards while driving continuous improvement across all aspects of the business.

The role combines governance, auditing, and performance improvement, with a strong focus on influencing behaviours, enhancing reliability, and embedding a proactive approach to quality across operations.

Key Responsibilities

- Lead and continuously improve the ISO 9001 Quality Management System across Australia and international operations
- Manage internal and external audits, including non-conformance and corrective action processes
- Oversee quality assurance across workshop operations and third-party service providers




- Drive continuous improvement initiatives using root cause analysis, Lean, and Six Sigma methodologies
- Develop and maintain quality reporting frameworks, analysing performance data and identifying improvement opportunities
- Partner with engineering, operations, and senior leadership to embed quality across business processes
- Act as the central point of contact for quality-related matters across the business and wider stakeholder network

Essential Qualifications & Experience

- Extensive experience in quality assurance within engineering, heavy equipment, construction, or similar industries
- Strong knowledge of ISO 9001 standards and Quality Management Systems
- Experience implementing continuous improvement initiatives using Lean, Kaizan, Six Sigma
- Tertiary qualification in Engineering, Quality Management, or a related discipline

Personal Attributes

- Strategic thinker with the ability to identify risks and implement proactive solutions
- Strong stakeholder engagement skills, with the ability to influence across multiple functions
- Practical, solutions-focused approach with a strong operational mindset
- High attention to detail with robust analytical and reporting capability
- Adaptable and resilient, with the ability to operate in a fast-paced and complex environment

About Shirley Parsons

Shirley Parsons is a global consultancy specialising in the delivery of expert HSEQ solutions and staffing across Health & Safety, Environmental, Quality, and Sustainability disciplines. We partner with organisations across APAC to deliver high-quality professionals into critical roles.

📌 Group Quality Assurance Manager (Sydney)
🏢 Shirley Parsons
📍 Sydney