At Element, we believe that time at work shouldn’t mean time away from life, so we provide a space for our associates to thrive. With an eco-minded philosophy and a passion for wellbeing, we start every workday focused and refreshed. We’re energized by a shared passion to live to the fullest, at work and at home.

Position Summary:

- Support your like-minded Guest Services team with general operational tasks

- Be an expert on the hotel and the surrounding area, know it inside and out to exceed guest expectations

- Assign rooms according to guest requests and preferences whenever possible

- Handle general enquiries, being approachable, alive and seeking balance each guest experience

- Assist with verifying and adjusting billing for guests whilst following up with guest questions and requests, focusing on attention to detail

- Build and strengthen relationships with existing and new customers to enable future bookings

About You:

- Experience with OPERA property management system or similar

- Relevant experience in a similar role

- Working rights in Australia

- Enthusiastic to escalate your career

- Self-motivated, driven and energized in a quick-paced environment

- Armed with smart solutions and a can-do attitude

Our Benefits:

- Exclusive staff discounts on food and beverage and hotel rooms (including all properties within the Marriott International group) for you, your family and friends

- Be part of Life with the Works program where you can enjoy flexible working hours & locations, time off to pursue your passion through sabbatical leave, and paid leave during your birthday month

- Grow, develop, and progress with internationally recognised training programs,



unlimited strategic development and exciting career opportunities within the Marriott International group

- Genuine care for associates’ physical, emotional and financial wellbeing through our Employee Assistance Program

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. At Element, we believe that travelers deserve more than a place to stay. They need a place to thrive, where they can start every day feeling fresh, focused, and alive. Whether they’re stopping by for a few days or settling in for a few weeks, time away from home shouldn’t mean time away from life.

Our travelers recognize and appreciate our approachable, multidimensional staff, who are energized by helping guests find their balance at Element. We help our guests live life away as they do at home, no matter how long they stay, with an eco-minded philosophy and a passion for well-being. If you’re an active optimist who doesn’t second guess connecting with like-minded guests and creating a warm, comforting space for yourself and those around you, we invite you to explore career opportunities with Element.

In joining Element, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin your purpose, belong to an amazing global​ team, and become the best version of you.

📌 Guest Experience Expert (Melbourne)
🏢 Marriott
📍 Melbourne