Role overview The E-commerce Manager owns the ance gria website and email marketing. The role keeps the Shopify site accurate, fast and converting, runs Klaviyo campaigns and flows, and is the first point of contact for any website or app issue.

The role also manages the Digital Asset Assistant on Pinterest, Threads and LinkedIn.

Position

E-commerce Manager

Employer

Ance Gria Pty Ltd

Reports to: Directors

Manages: Digital Asset Assistant

Key partners

Klaviyo, Shopify app partners, the marketing and customer care teams

Location

Paddington NSW

Employment type

Full-time, Monday to Friday, 9:00am to 5:00pm

Key responsibilities

Website and Shopify management

- Keep the website accurate across product pages, descriptions, pricing, imagery and collection layouts.
- Add and manage new products in the global product catalogue (LLC).
- Run weekly website audits and send the directors a weekly report on website performance, digital health and Klaviyo activity.
- Support digital updates, housekeeping and website maintenance with the Marketing Lead.

Troubleshooting and QA

- Act as first point of contact for day-to-day website and Shopify issues: broken links, checkout errors, page load failures, incorrect pricing or inventory, and variant or sold-out errors.
- Monitor and troubleshoot apps connected to Shopify, including Klaviyo, Loop, Starshipit, Afterpay and PayPal, and escalate conflicts or sync failures.
- Test the checkout and key customer journeys across devices and browsers, and fix bugs that block conversion.
- Monitor site uptime and performance, lead the first response during any outage,



and escalate to Viraj when a development fix is needed.
- Resolve website issues raised by the customer care team, and let them know once fixed.
- Keep a troubleshooting log of recurring issues, causes and fixes.
- QA test all new features, app installs and site updates before and after they go live.

Email marketing

- Prepare and schedule 3 Klaviyo campaigns a week.
- Manage and optimise Klaviyo flows and automations.
- Monitor campaign performance and put improvements in place.

Content and social

- Manage the Digital Asset Assistant on Pinterest growth, with daily posting and content management.
- Manage the Digital Asset Assistant on consistent posting across Threads and LinkedIn.

Strategy and systems

- Find and suggest ways to improve digital workflows, customer experience and efficiency.
- Attend monthly discovery calls with platforms or software providers.
- Use AI tools, including Claude, to streamline workflows and improve organisation.

Experience and skills

- 2+ years in e-commerce, within a fashion or direct-to-consumer brand.
- Solid hands-on Shopify experience, including apps, product uploads and troubleshooting.
- Proven results with Klaviyo campaigns, flows and segmentation.
- Confident testing and fixing site issues, and working with developers when needed.
- Comfortable reading performance data and writing clear weekly reports.
- Experience with Pinterest and social scheduling, and managing or guiding a team member.
- A strong eye for brand consistency and detail.
- Curious about AI and automation tools to work smarter.

- Calm and organised during launches and peak trading periods.

📌 Head of Ecommerce (Sydney)
🏢 ance gria
📍 Sydney