SG Fleet in Sydney seeks a seasoned leader to head the Complaints team, overseeing customer complaints across the business to ensure fair, timely and compliant resolutions. The role identifies underlying trends, risks, and opportunities for improvement while driving governance, quality outcomes and continuous enhancement of the complaints function.
The successful candidate will provide strategic oversight, coach a high-performing team, and partner with stakeholders to elevate customer experience
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📌 Head of Complaints & Customer Advocacy (Sydney)
🏢 SG Fleet
📍 Sydney
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