We are a prestigious riverfront serviced apartment building, located in the heart of Teneriffe. We are committed to delivering exceptional guest experiences and providing unparalleled services. Our dedicated team members play a vital role in creating a warm and welcoming environment for our guests, ensuring their stay is comfortable and memorable.

We are currently seeking an experienced and enthusiastic individual to join our team as a front desk manager. As the first point of contact for our guests, the front desk manager is responsible for providing exceptional customer service, managing guest inquiries, coordinating cross-functional teams and ensuring smooth operations at the front desk.

Responsibilities

- Greet and welcome guests with a warm and friendly demeanor.
- Assist guests with check-in and check-out procedures, ensuring accuracy and efficiency.
- Answer office phone calls, respond to emails, handle guest inquiries, requests, and complaints in a professional and timely manner.
- Provide accurate information about hotel facilities, services, and local attractions.
- Manage reservations and room assignments, ensuring the availability of rooms and accurate billing.




- Coordinate with housekeeping team on linen and amenity orders, arrival checks, fulfilling guest requests and ensuring guest satisfaction.
- Maintain a neat and organized front desk area, including the lobby and guest reception area.

Requirements:
- Extensive working experience as a hotel front desk staff
- Exceptional communication and interpersonal skills, with a friendly and skilled attitude.
- Strong organizational and multitasking abilities, with attention to detail.
- Proficient in using hotel management software and computer systems. Training will be provided.
- Ability to handle stressful situations and resolve conflicts with patience and diplomacy.
- Knowledge of local attractions, restaurants, and transportation options is a plus.

Working hours: 9:00AM - 4:00PM, Monday to Friday. Pay: $33.00 – $35.00 per hour

Application Question(s)

- National Police Check Certificate is required
- A QLD Real Estate License is preferred

Education:
- Bachelor Degree (Preferred)

Experience:
- Hotel Front Desk Staff or Receptionist: 4 years (Required)

Work Authorisation:
- Australia (Required)

Work Location: In person

📌 Hotel Front Desk Manager (Teneriffe)
🏢 Goldsborough Place Apartments
📍 Teneriffe