On behalf of our client, we are seeking an experienced ICT Business Analyst to join the team on a full-time basis.
The ICT Business Analyst is responsible for analysing business operations, identifying business requirements, and recommending technology-enabled solutions that improve organisational performance and support business objectives. The role acts as the primary liaison between stakeholders and technical teams, ensuring business needs are accurately captured, documented, and translated into effective ICT solutions.
The daily duties and responsibilities include:
- Gather, analyse, and document business and functional requirements for ICT initiatives and projects.
- Evaluate existing business processes and identify opportunities to improve efficiency, productivity, and service delivery through technology solutions.
- Develop business requirements documents, functional specifications, workflows, process maps, and related documentation.
- Analyse the impact of proposed business and technology changes on organisational processes and operations.
- Liaise between business stakeholders, project teams,
vendors, and technical specialists to support the delivery of ICT solutions.
Education – Bachelor degree or higher qualification desirable or at least 5 years of relevant experience may substitute.
Experience & Skills
- Relevant experience as an ICT Business Analyst, Business Analyst, or similar role.
- Demonstrated experience analysing business processes, gathering business requirements, and supporting business improvement initiatives.
- Solid analytical and problem-solving skills with the ability to assess business needs and develop practical recommendations.
- Excellent stakeholder engagement, facilitation, and communication skills.
- Experience supporting ICT projects and business transformation initiatives.
- Ability to work independently while collaborating effectively with cross-functional teams.