Information Systems & ICT Administrator

Graduate / Early Career Opportunity

Employment Type: Full-time

Contract: 2-year maximum-term contract

Salary: $74,000 per annum superannuation salary packaging benefits

Location: Geelong, VIC | Hybrid working arrangement

About Us

At Western Victoria Primary Health Network (WVPHN), we are committed to improving the health outcomes and healthcare experience of all communities across Western Victoria.

Working in partnership with community and health industry stakeholders, we strengthen the primary health care system with a focus on people at risk of poor health outcomes.

With regional centres in Geelong, Ballarat, and Warrnambool, we continue to work toward strong rural and regional connections.

The Opportunity

Ready to turn what you've learned into real-world ICT experience?

WVPHN is looking for someone at the beginning of their technology career who is curious, motivated and genuinely enthusiastic about technology.

This is an exciting opportunity to build practical experience across a broad range of information systems and ICT functions, including Microsoft 365, Power Platform, automation, systems administration, ICT infrastructure, cyber security and information security.

Rather than specialising in just one area, you'll gain exposure to how technology supports an organisation, from managing systems and supporting users through to developing automated solutions, contributing to technology projects and strengthening cyber security practices.

Working alongside experienced team members, external technology partners and the Manager Information Systems & ICT, you'll have the opportunity to get involved in real projects, investigate technical challenges, improve business processes and develop solutions that make a genuine difference to how our people work.

You'll also gain exposure to information security management and ISO 27001, building an understanding of how organisations protect information, manage risk and maintain secure technology environments.

You don't need years of experience or expertise across every technology. We're interested in your foundational knowledge, curiosity, problem-solving ability and willingness to learn. Whether you've gained experience through your studies, a placement, internship, personal projects or an early career role, we'd love to hear from you. If you already have some experience, we welcome this too.

Bring your curiosity, foundational knowledge and passion for technology. We'll give you the opportunity to turn it into practical experience.

Key Responsibilities

You'll have the opportunity to contribute across several areas of Information Systems and ICT, including:

Systems Administration & User Support

- Provide responsive technical support to staff across Microsoft 365, business applications, user accounts, devices and ICT infrastructure.

- Assist with user onboarding, account administration, permissions and system configuration.

- Help investigate and troubleshoot technical issues, escalating more complex matters to external IT providers and technology partners where required.

Microsoft 365, Automation & Digital Solutions

- Support the administration and continuous improvement of Microsoft 365 applications, including SharePoint, Teams and Microsoft Lists.





- Assist in developing and maintaining automated workflows using Power Automate and other Microsoft Power Platform tools.

- Explore opportunities to improve business processes through technology, automation and digital solutions.

ICT Infrastructure & Technology Projects

- Assist with maintaining ICT equipment, devices, peripherals, printers and other technology infrastructure.

- Contribute to ICT projects, including research, testing, implementation, documentation and continuous improvement activities.

- Work with external technology providers, vendors and suppliers to support service delivery and resolve technical issues.

Cyber Security & Information Security

- Support cyber security awareness and initiatives across the organisation.

- Assist with information security documentation, compliance activities and ISO 27001 initiatives.

- Participate in security activities, audits and projects that help maintain a secure and resilient technology environment.

Documentation & Continuous Improvement

- Develop and maintain technical documentation, procedures, user guides and training resources.

- Identify opportunities to improve systems, processes and the overall technology experience for staff.

- Collaborate with colleagues to support the effective adoption of technology across the organisation.

About You

You're someone who enjoys understanding how technology works, finding solutions to problems and exploring ways to make things better.

You may be a recent graduate, nearing completion of your studies or someone with some early career experience looking for an opportunity to broaden your technical skills.

You don't need to know everything. What matters is that you have a genuine interest in technology, a willingness to get hands-on and the initiative to learn from others.

You'll bring

- Curiosity and initiative: You enjoy exploring new technologies, asking questions and finding better ways of doing things.

- A problem-solving mindset: You approach challenges logically, enjoy investigating issues and are motivated to find practical solutions.

- A willingness to learn: You're open to feedback, keen to develop your technical capability and comfortable stepping outside your comfort zone.

- Communication skills: You can explain technical information clearly and enjoy helping people with different levels of technical knowledge.

- A collaborative approach: You enjoy working with others, sharing ideas and contributing to a supportive team environment.

Essential Key Selection Criteria To be successful in this opportunity, you will demonstrate:

1. Qualifications: A completed or near-completed Diploma-level qualification (minimum) in Information Technology, Information Systems or a related discipline.

2. Interest in Technology: A genuine passion for information systems and technology, with an eagerness to learn about emerging technologies and develop your technical knowledge. Relevant practical exposure may come from study,



placements, internships, volunteering, personal projects or employment.

3. Foundational Technical Knowledge: An understanding of core ICT concepts, with some knowledge or exposure to Microsoft 365, business applications, user accounts, ICT infrastructure, networking, end-user devices or automation tools. You do not need experience across all these areas.

4. Problem Solving & Continuous Improvement: The ability to investigate and troubleshoot technical issues, think logically, learn new systems and contribute to projects, process improvements and technical documentation.

5. Communication & Collaboration: Well-developed written and verbal communication skills, with the ability to provide responsive user support, work collaboratively with colleagues, provide updates for your tasks/projects, and engage professionally with external service providers.

Desirable Criteria The following experience or knowledge would be advantageous, but is not essential:

1. Exposure to Microsoft Power Platform, SQL reporting, Microsoft Copilot or other automation and emerging technology tools.

2. An understanding of cyber security, information security management or ISO 27001, including any involvement in related projects, documentation or compliance activities.

We encourage you to apply even if you don't meet every desirable criterion.

Employment requirements

· Be prepared to undergo a National Police Check, prior to appointment

· A current Victorian driver’s licence

· Working rights in Australia (visa, permanent resident, citizen)

Why Join WVPHN

At WVPHN, we don’t just offer a job, we offer a meaningful career in a values-led organisation that celebrates diversity, inclusion and innovation.

We’re proud to foster a supportive and flexible workplace where everyone feels welcome, heard and empowered to lead. Our values – Equity, Integrity and Courage, guide everything we do.

As part of our team, you’ll enjoy a range of perks designed to support your wellbeing, growth and work-life balance:

· Generous salary packaging options (up to $15,900 $2,650 meals and entertainment)

· Annual professional development allowance ($1,200, pro-rated for part-time per dedicated leave

· Family-friendly and flexible working arrangements

· Collaboration with passionate, likeminded professionals

· Option to purchase additional leave.

· Additional paid leave between the Christmas and New Year period

· Employee Assistance Program

How to Apply

Email in your application to *@westvicphn.com.au until 5 pm on Friday, 20 November.

Please include

- Your CV
- A cover letter outlining your experience, key achievements and how your skills align with this role and its requirements.

To learn more about these opportunities and access the full position description, please visit our website: https://westvicphn.com.au/about-us/wvphn-careers/

WVPHN is committed to building a diverse and inclusive workforce. If you require any adjustments throughout the recruitment process, please let us know.

We strongly encourage applications from Aboriginal and Torres Strait Islander peoples, people with disability, people from culturally and linguistically diverse backgrounds, LGBTQIA communities, and individuals with relevant lived experience.

📌 Information Systems & ICT Administrator (Geelong)
🏢 Western Victoria Primary Health Network
📍 Geelong