Company Description NeuFocus is Australia’s most innovative learning disability centre, supporting individuals who experience challenges with information processing, social cues, problem-solving, memory, and other learning difficulties. The centre delivers the Arrowsmith™ Program, available part-time or full-time, to help people of all ages strengthen cognitive functions. NeuFocus now supports JobAccess and NDIS participants, expanding access to tailored learning interventions.

Role Description The Intake Co-ordinator is a part time, on-site role based in Perth, WA, responsible for guiding prospective participants and families through the initial enquiry and intake process. In this role, the Intake Co-ordinator responds to email enquiries, provides clear information about NeuFocus services and the Arrowsmith™ Program, and supports JobAccess and NDIS participants with relevant documentation and processes. The position involves gathering and reviewing client information, scheduling assessments and consultations, maintaining accurate records, and liaising with teachers and administrative staff to ensure a smooth onboarding experience.

The Intake

Co-ordinator also helps explain program options,



fees, and funding pathways, while maintaining a high level of confidentiality, professionalism, and empathy in all interactions.

Qualifications

- Strong Communication skills, including clear verbal and written communication and active listening.
- Proven Customer Service skills, with experience supporting diverse clients and families in a sensitive, respectful manner.
- Experience with Case Management or client intake processes, including organizing documentation and coordinating next steps.
- Solid organizational and time management skills, with attention to detail and accurate record-keeping.
- Comfort working in an on-site environment in Perth, WA, collaborating closely with teaching and administrative teams.
- Proficiency with common office software (e.g., email, spreadsheets) and data entry.
- Prior experience in healthcare, disability services, education, or community services is highly beneficial.
- Relevant qualification or training in administration, social services, education, mental health or a related field is an advantage.

📌 Intake Co-ordinator/Teacher (Perth)
🏢 NeuFocus
📍 Perth