About the role The IT Support Officer assists in providing technical support and maintaining IT systems across the organisation. The role helps ensure the smooth operation of hardware, software and network infrastructure while supporting end users.

Key Accountabilities

- Provide technical support and troubleshooting for hardware, software, and network-related issues across Windows and Apple devices.

- Manage and maintain IT systems to ensure optimal performance, security, and availability.

- Assist in the installation, configuration, and maintenance of workstations, peripherals, and network devices.

- Manage IT asset procurement, maintain an updated inventory, and track hardware purchases and maintenance records.

- Develop and maintain IT support documentation, standard operating procedures, and knowledge base articles.

- Provide remote and on-site IT support for end users, ensuring minimal downtime and fast issue resolution.

- Work closely with internal teams to implement innovative IT solutions and enhance support processes based on user feedback.

- Develop and deliver IT training sessions and collaborate with the IT Security Specialist on cybersecurity awareness and training programs.

- Support cloud-based technologies,



including Microsoft 365, Azure Active Directory, and VPN solutions.

What we're looking for

- Experience in an IT support or service desk environment.

- Working knowledge of hardware, software, networking and common troubleshooting techniques.

- Strong communication and customer service skills, with the ability to support users with varying levels of technical experience.

- Effective problem-solving, prioritisation and organisational skills.

- A relevant IT qualification or equivalent practical experience is desirable.

Why join EVO Power?

- Flexible working arrangements.

- Join a growing company in the renewable energy industry.

- Be part of a friendly and supportive team setting.

- Opportunities to learn, develop new skills and grow your career.

How to apply

If you are an IT professional who enjoys helping users, solving technical problems and working in a collaborative environment, we'd love to hear from you. Please submit your resume and cover letter to *@evopower.com.

For enquiries, please also contact *@evopower.com.

Recruitment agencies, please do not contact us regarding this position.

📌 IT Support Officer (Bayswater)
🏢 Evo Power
📍 Bayswater