Join the team as a reliable, hands-on IT generalist providing friendly onsite support in Capalaba. You will be the local IT face for busy sales, service and parts staff, partnering with the wider Incito team who manage remote and back-end support.
Key responsibilities
- Provide Windows desktop and Microsoft 365 support, including user accounts, Outlook, Teams, printers and recent starter setup.
- Install, patch and troubleshoot network equipment, Wi-Fi and CCTV.
- Respond to support requests, follow through on issues and communicate clearly with users and the remote Incito team.
- Log all work accurately in tickets and follow established runbooks and procedures.
- Escalate issues appropriately rather than improvising solutions outside your area of responsibility.
- Maintain and improve shared IT documentation with clear, practical notes.
- Support staff across busy sales,
service and parts environments with a calm and practical approach.
What we're looking for
- Hands-on experience supporting Windows desktops and Microsoft 365 environments.
- Practical troubleshooting skills across accounts, email, collaboration tools, printers, network equipment and Wi-Fi.
- Strong communication skills and a reliable, follow-through-focused approach.
- The ability to work independently onsite while taking direction from a remote support team.
- Comfort working with tickets, runbooks, escalation processes and shared documentation.
- Experience with ERA or another dealer management system is highly regarded, though training can be provided.
- Availability to work onsite in or near Capalaba.
📌 IT Support Technician (Capalaba)
🏢 Incito Business Solutions
📍 Capalaba
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