About the Role

Are you a quick learner eager to build a career in IT? We are looking for an enthusiastic Junior Helpdesk & Technical Support Specialist to join our team in Kirrawee on a part-time basis (3 days per week onsite).

Working directly alongside and under the guidance of our Head of IT, you will receive hands-on mentorship, follow clear direction, and learn how an enterprise IT environment runs from the ground up. This role balances day-to-day L1 & L2 technical support with system documentation, basic process automation, vendor coordination, and hands-on hardware/software maintenance.

Key Responsibilities

- Helpdesk & Technical Support: Provide L1 and L2 support for internal systems, PCs, printers/copiers, and Audio Visual (AV) equipment (meeting rooms, displays, conferencing setups).

- Direct Mentorship & Execution: Work closely with the Head of IT, taking direction, executing tasks, and learning IT management best practices.

- Microsoft 365 & Comms: Support M365 user management, Teams Voice, and core suite applications.

- Documentation & Manuals: Write transparent, step-by-step user guides, technical documentation, and internal manuals.

- Integrations & Automation: Assist with basic system integrations and automated workflows.

- Vendor & Ticket Management: Log support requests with external vendors, track progress, and follow through to resolution.

- Reporting: Compile basic IT metrics and operational status reports.





What We’re Looking For

- Work Arrangement: Available to work onsite 3 days per week at our Kirrawee office.

- Core Aptitude: Highly coachable, able to follow detailed instructions accurately, and rapid at learning new software.

- Base Technical Skills: Essential understanding of Microsoft 365, general PC hardware, AV equipment, and basic troubleshooting.

- Communication: Strong written communication skills with a talent for creating easy-to-follow user manuals.

Desirable Experience / Nice to Have

Exposure to any of the following platforms or technical areas will be highly regarded:

- Endpoint & Systems Management: Microsoft Intune, Group Policies (GPO), Remote Desktop Services (RDS) / Terminal Environments

- Legal / Document Systems: NetDocuments, HotDocs, LawDocs, Open Practice

- Cloud & Identity: Microsoft 365 Management, Active Directory, Exchange, Single Sign-On (SSO)

- Voice, Backup & Infrastructure: Teams Voice, Networking fundamentals, Ubiquiti gear, Veeam Backup & Replication, AV setups

Why Join Us?

- Direct Mentorship: Learn straight from our Head of IT with structured direction and daily guidance.

- Broad Tech Exposure: Gain early-career experience across Intune, RDS, GPOs, networking, legal software, and cloud infrastructure.

- Onsite Collaboration: Work in a friendly, supportive environment where questions and curiosity are welcomed.

📌 Junior Helpdesk & Technical Support Specialist - Part Time (Kirrawee)
🏢 Watkins Tapsell Solicitors
📍 Kirrawee