Job Description
Branch Member Consultant /n MAYDAY Recruitment is excited to partner with a well-established and purpose-driven organisation to recruit a Branch Member Consultant for their Adelaide-based branch. /n This is a fantastic opportunity for a customer-focused sales professional who enjoys building genuine relationships, working towards KPIs and helping people make informed decisions about their insurance and healthcare needs. /n You'll join a small, supportive team where you'll have the opportunity to build long-term relationships with customers and make a genuine difference to their experience, in Modbury. /n Opportunity /n Permanent part-time position, working 32.5 hours per week, Monday to Friday, 10am
- 5pm, in Modbury branch (North East Adelaide) /n You'll receive comprehensive training to set you up for success: /n /n
- 1 week of full-time induction training, with travel and accommodation arranged /n
- /n Followed by 3 weeks of full time training in the branch /n
- /n Some flexibility can be considered during the branch training period for the right candidate /n
- /n Once fully trained, you'll work a rotating Saturday roster, approximately 1–2 Saturdays per month, 10:00am – 2:00pm, with additional pay for these shifts /n /n This is a role where the organisation is looking for someone who is genuinely interested in building a long-term career. /n What You'll Be Doing /n /n
- /n Provide exceptional face-to-face and telephone service to customers /n
- /n Have needs-based conversations to understand customers' circumstances and recommend appropriate insurance products /n
- /n Work towards individual and team KPIs while maintaining a strong focus on customer outcomes /n
- /n Resolve customer enquiries and problems, going above and beyond to deliver a positive experience /n
- /n Build strong, trusted relationships with customers and the local community /n
- /n Maintain accurate customer information in line with organisational policies and procedures /n
- /n Learn and confidently navigate internal systems and processes /n
- /n Contribute to a positive and collaborative team environment /n /n What We're Looking For /n We're looking for someone who combines strong customer service skills with a genuine sales mindset. /n You'll ideally bring: /n /n
- /n Previous experience in sales and customer service, ideally working towards KPIs or targets /n
- /n Confidence building rapport and holding meaningful conversations with customers /n
- /n An empathetic and customer-focused approach /n
- /n Strong communication skills and the ability to understand and respond to individual needs /n
- /n Confidence learning and navigating new systems /n
- /n A collaborative, adaptable and positive approach /n
- /n A genuine interest in building a long-term career /n /n Experience in private health insurance or financial services would be highly regarded, however candidates from retail sales or other customer-focused environments are also encouraged to apply. /n What's In It For You? /n /n
- $66K + super for a full-time equivalent role, pro rata /n
- /n Additional hours paid accordingly /n
- /n Additional pay for Saturday shifts /n
- /n Subsidised private health insurance /n
- /n Additional flexible leave days /n
- /n Ongoing coaching, development and support /n
- /n A close-knit, supportive team setting /n
- /n The opportunity to build a long-term career with a highly regarded organisation /n