Job Description
MAYDAY Recruitment is partnering with leading insurance clients across Sydney CBD and North Sydney as they prepare for a busy period, with multiple opportunities available for experienced Customer Service Insurance Agents across inbound and retentions teams. /n These roles are ideal for candidates who thrive in fast-paced contact centre environments, enjoy building strong customer relationships and have a passion for delivering exceptional service. What’s on offer? /n /n
- Immediate start /n
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Location:
Sydney CBD, North Sydney /n
- Employment type: 3–6-month temporary assignments, full-time work /n
- Hourly rate: $38-40 p/h + super /n
- Hours: Monday – Friday, 8am – 7pm (roster shifts) /n
- Opportunities to work with established insurance providers /n
- Supportive team environments, including full onboarding and ongoing training /n /n

Key Responsibilities
/n /n
- Manage high volume of inbound and outbound customer calls in a busy contact centre environment. /n
- Respond to customer enquiries across multiple insurance products, including home, pet and boat insurance. /n




- Assist customers with policy renewals, premium enquiries, policy changes and general account maintenance. /n
- Handle retention conversations, identifying opportunities to retain existing customers and reduce policy cancellations. /n /n The ideal candidate: /n /n
- Previous experience in a contact centre or high-volume customer service workplace
- insurance experience preferred /n
- Strong communication skills with a genuine focus on customer care and the ability to handle difficult conversations confidently. /n
- High attention to detail with a results focused approach /n
- Confident using Microsoft Office and online systems /n /n /n Candidates on a Working Holiday Visa are encouraged to apply, provided at least 6 months is left remaining on their visa. Please note, these positions cannot be used to meet regional work requirements. /n If you have the above experience and are looking to take the next step in your career, we’d love to hear from you

📌 Expression of Interest (Sydney)
🏢 Mayday Recruitment
📍 Sydney