Job Description
The Opportunity/n Own the network. Elevate performance. Shape what’s next./n /n /n
- A significant senior leadership role with full ownership, clear accountability and scope to influence outcomes across a national ‘specialty’ retail network /n
- Join a business where customers are highly engaged and deeply connected to the product category /n
- Lead the evolution of a service-led retail model, where team capability and customer experience are key differentiators /n
- Be empowered to lift capability, improve consistency and embed a high-performance, customer-first culture /n
- Build on strong foundations, bringing greater structure, alignment and performance discipline to support the next phase of growth /n Your role/n /n /n
- End-to-end accountability for sales, margin, costs and overall network performance /n
- Leadership of 4 Area Managers and capability across the store network /n
- Development and execution of a clear retail strategy aligned to business objectives /n
- Uplift of in-store execution, service standards and customer experience /n
- Embedding teams as trusted advisors delivering tailored, needs-based solutions /n
- Optimisation of systems, processes and operating rhythms to improve efficiency and scalability /n
- Cross-functional alignment across marketing, product and supply chain /n
- Driving performance improvement, store turnaround and network optimisation /n
- Building a culture of accountability, ownership and continuous improvement /n Your Leadership & Style/n /n /n
- Leads through a layered leadership structure, empowering Area Managers to deliver results /n
- Balances commercial discipline with a genuine commitment to customer experience and service quality /n
- Builds teams that are engaged,



knowledgeable and confident in delivering tailored solutions to customers /n
- Creates clarity in environments that may lack structure, establishing disciplined yet practical ways of working /n
- Drives performance while maintaining a robust focus on people, engagement and retention /n Is This You?/n /n /n
- Proven experience operating at Head of Retail, GM Operations, National Operations Manager or equivalent level within a multi-site retail environment /n
- Leadership of geographically dispersed store networks through a layer of senior leaders (e.g. Area/State Managers) /n
- A background in specialty or service-led retail, where customer engagement, product knowledge and service quality drive performance /n
- Demonstrated ownership of a meaningful P&L; — with accountability for sales, margin, cost control and overall network profitability /n
- A track record of lifting underperforming stores and scaling high-performing ones through clear operational levers /n
- Experience building capability at scale — coaching leaders, developing succession pipelines, and embedding consistent ways of working across a network /n
- Strong commercial instinct, with the ability to interpret data, identify opportunities, and translate insight into action at store level /n
- Confidence operating in both structured and evolving environments, where you’ve improved systems, processes and operating rhythms /n
- Exposure to cross-functional leadership, partnering with marketing, merchandise, supply chain or digital to drive aligned outcomes /n
- High emotional intelligence, with the ability to influence senior stakeholders and build credibility quickly across all levels of the business /n If this sounds like you, apply ASAP, or for further queries, please contact/n Gabby Symons – Managing Director, People Equity, [email protected], 0432 261 116

📌 Head of Retail (Melbourne)
🏢 People-Equity Manual
📍 Melbourne