Job Description
Key Account Manager – Major Retail Accounts /n /nHills District | Hybrid | $110K–$130K + Super + Car Allowance + Incentives /n /n An exciting opportunity is available for a Key Account Manager to join a global organisation within the animal health and consumer products sector and own a portfolio of major retail and e-commerce customers across Australia and Recent Zealand./n /n You will be responsible for building strong head-office relationships, managing commercial activity and bringing customer plans to life across some of Australia's largest retail channels./n /nThe Role Working closely with internal sales, marketing, supply chain, finance and e-commerce teams, you will take ownership of key customer relationships and ensure commercial plans are effectively executed./n /n Your responsibilities will include:/n /n /n
- Managing relationships with major national retail and e-commerce accounts /n
- Developing and executing customer account plans across a 6–12 month horizon /n
- Managing promotional calendars, activations and customer campaigns /n
- Working closely with Marketing to deliver promotional activity /n
- Leading commercial discussions and negotiating customer agreements and promotional rebates /n
- Supporting range reviews and customer presentations /n
- Identifying opportunities to grow revenue and expand product distribution /n
- Monitoring customer sales, revenue and profit performance /n
- Working with Supply Chain to resolve stock and fulfilment requirements /n
- Gathering market and competitor intelligence through occasional store visits /n
- Supporting new product launches and securing ranging opportunities /n
- Maintaining strong relationships with customers and internal stakeholders /n This is not a high-volume cold-calling role.
Success is measured through customer relationships, revenue, budget performance, commercial outcomes and effective execution./n /n /n About You/n /n /n We are looking for a commercially minded and relationship-focused Account Manager who enjoys working with major customers and wants to take ownership of their accounts./n /n /nYou will ideally have:/n /n /n
- Experience in Key Account Management, Account Management or Customer Management /n
- Exposure to major retail, big-box or FMCG customers /n
- Experience managing commercial relationships with head-office stakeholders /n
- Strong negotiation and relationship management skills /n
- Experience working with promotional campaigns and customer activations /n
- Strong organisational and planning skills /n
- An analytical mindset and confidence working with sales data /n
- The ability to manage multiple customers, projects and priorities simultaneously /n
- Excellent communication and presentation skills /n
- A current driver's licence and willingness to travel occasionally /n Pet industry experience is advantageous but not essential. We are particularly interested in candidates with strong FMCG, consumer products, retail, pharmaceutical/healthcare or similar commercial backgrounds./n /n /n What's On Offer?/n /n
- $110,000–$130,000 + Super + car allowance + bonus /n
- Hybrid working arrangements /n
- Major national retail accounts /n
- National and occasional international travel /n
- Structured onboarding and comprehensive training /n
- The opportunity to join a global organisation with a strong market presence /n If you are an ambitious Account Manager or Key Account Manager looking for a role where you can make a genuine commercial impact across major retail customers, please apply now.