NOW HIRING – BOOKINGS & DISPATCH COORDINATOR Are you calm under pressure, highly organised, and thrive in a fast-paced environment? Do you enjoy being the person who keeps everything moving? Harvey’s Towing Service

is looking for an experienced

Bookings & Dispatch Coordinator

to join our growing team — and we’re ready to hire ASAP. About Us With over 45 years of industry experience, Harvey’s Towing Service has built a strong reputation for professionalism, reliability, and rapid response across Brisbane and surrounding areas. Operating a large modern fleet, we provide 24/7 towing and recovery solutions to private customers, insurers, government departments, and corporate clients. We’re a solutions-focused business that invests in technology, training, and continuous improvement — and our dispatch team is the heartbeat of our operation. The Role This is not just a call-taking job. You will manage each job from the first phone call through to completion — coordinating drivers, updating customers, solving problems in real time, and ensuring accurate data and billing. Key Responsibilities Plan and dispatch jobs in line with customer timeframes and expectations

Allocate trucks based on location, urgency, and availability

Monitor pickup/delivery times and proactively update customers

Provide professional phone support to private, insurance & government clients

Accurate data entry and booking management

Prepare and provide accurate quotes

Communicate with drivers to resolve issues in real time

Reconcile and close completed jobs accurately

Issue invoices to non-account customers

Develop strong working relationships with drivers and key clients

Assist with pricing structures and process improvements

Prepare and manage on-call rosters





Participate in rotating after-hours on-call support (with notice)

Support compliance with Quality, Environmental & WHS standards

What We’re Looking For Experience Previous experience in dispatch, logistics, transport coordination or similar

Strong understanding of safe work practices

Current driver’s licence

Skills Excellent communication skills (verbal & written)

Strong attention to detail & numeracy skills

Confident using Microsoft Office (Word, Excel, Outlook)

Ability to manage competing priorities

Professional phone manner

Strong problem-solving ability

Ability to work under pressure and meet strict deadlines

Experience with quoting systems or accounting software (e.g., QuickBooks) is highly regarded. Who You Are Calm and decisive in high-pressure situations

Organised and process-driven

Honest, reliable, and accountable

A strong team player

Adaptable and solutions-focused

Professional in behaviour and communication

Committed to safety, quality, and customer service

You take ownership. You communicate clearly. You get the job done. Workplace & Physical Requirements Ability to work 12-hour day shifts (4 on / 4 off roster)

Frequent computer use (up to 10.5 hours per shift)

May be required to assist with after-hours support on rotation

Must meet minimum visual standards required for applicable vehicle operation

(Workplace adjustments can be discussed where required.) Why Join Harvey’s? Reliable, well-established family business

Fast-paced and engaging setting

Supportive leadership team

Real responsibility and ownership in your role

Opportunity to grow within a continuously improving organisation

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