At IAG, we’re ready for you. We're the largest general insurance group in Australia and New Zealand. Our family of brands turns the IAG purpose of making your world a safer place into action by helping everyday Aussies and Recent Zealanders, supporting their ambitions and making insurance accessible.

We're looking for a Lead, Operational Risk to join our Retail Insurance Australia Division (RIA), where you'll play a pivotal role in shaping how risk is managed across one of Australia's leading insurers.

As a trusted risk leader, you'll partner with senior stakeholders to identify, assess and mitigate operational risk, while driving stronger risk maturity, governance and decision-making. You'll lead and coordinate operational risk activities across the team, providing direction, coaching and oversight to Operational Risk Consultants while championing a proactive and accountable risk culture.

This is a highly visible role where you'll influence business leaders across the organisation, helping to embed risk excellence, strengthen controls and deliver practical solutions that support better business and customer outcomes. Working within IAG's Risk Management Strategy, Framework and Risk Appetite Statement, you'll play a key role in enhancing operational resilience and driving continuous improvement across the division.

Success in this role will come from your ability to build credibility, engage stakeholders at all levels and translate complex risk challenges into meaningful business outcomes. If you're passionate about leading change, uplifting risk capability and creating a stronger risk culture, we'd love to hear from you.

What You’ll Do

- Lead the implementation of IAG's Risk Management Strategy, Frameworks and methodologies to strengthen operational risk maturity across the business.

- Drive risk maturity uplift through effective risk practices, stakeholder engagement and sustainable culture change aligned to RIA's risk objectives.

- Lead business risk profiling activities and support informed risk-taking in line with the IAG Risk Appetite Statement.





- Oversee the design, assessment and testing of controls, ensuring risks are effectively managed and control environments remain robust.

- Partner with business leaders to identify risk mitigation strategies, address control gaps and deliver continuous improvement initiatives.

- Provide oversight of risk events, issues and breaches, supporting investigation, remediation and regulatory reporting requirements.

- Coordinate assurance activities, risk reviews, reporting and risk system management to enhance governance, data quality and business performance.

- Lead, coach and develop Operational Risk Consultants while fostering a proactive risk culture and role modelling the IAG Way.

This is a nine month fixed term contract or secondment opportunity and offers a flexible hybrid work model based on the East Coast of Australia.

What You’ll Bring

- Demonstrated experience in operational risk, compliance or risk management within the general insurance or broader financial services sector.

- Strong business acumen and risk expertise, with the ability to balance commercial outcomes and effective risk management.

- Analytical and strategic thinker, skilled at identifying root causes, assessing risk and developing practical solutions.

- Sound understanding of regulatory requirements, governance frameworks and key risk management principles.

- Knowledge of insurance industry trends, challenges and opportunities, with the ability to apply insights to business decisions.

- Collaborative and influential communicator who builds trusted relationships, partners effectively and confidently challenges constructively.

- Relevant tertiary qualifications in Finance,



Accounting, Economics, Law or a related discipline, with ANZIIF, ISO 31000 or similar certifications highly regarded.

- Experience operating in complex environments, leading risk and assurance initiatives, developing capability and working across teams to achieve business outcomes.

- Leadership presence through previous people leadership roles and experience, or dedicated development of leadership capability and qualities

What We Offer
- Boosted superannuation with 13% as standard.
- 20 days annual leave + 5 days MyLeave (extra leave for what’s important to you).
- Work from home and many more flexibility options with myFlex.
- Up to 50% off personal insurance, including home and motor insurance.
- Partner discounts on private health insurance, tech & appliances, and many more.
- Industry-leading 20 weeks paid parental leave.
- Access to LinkedIn Learning, the award-winning IAG Academy, study assistance and secondment opportunities.

*employment type eligibility criteria apply

Applications close: Tuesday 24 November 2026 11:59PM AEDT

Adjustments and Support

If you require any support or adjustments to participate equitably in our recruitment process, we encourage you to reach out to [email protected] for a confidential conversation.

More About Us

As part of IAG you'll enjoy a world of career opportunities, a purpose-led place focused on creating connection and belonging, and where you can create meaningful impact every day and grow your career beyond the expected. That’s not just words. It’s our people promise.

We're ready for you with unexpected opportunities for your career, your work-life and your ability to make a difference. We celebrate all viewpoints shaped by life experiences and culture, and are guided by the knowledge and voice of Aboriginal and Torres Strait Islander peoples, businesses, and communities. We collaborate on Indigenous-led solutions that enable growth and create meaningful change for our customers and employees.

📌 Lead, Operational Risk (Sydney)
🏢 IAG AUS
📍 Sydney