Employment Type: Permanent Full-Time

Location: Hindmarsh

There to care. Here for good.

Aged care is so important. Some people forget that. You don't and neither do we. Because helping people is what we were born to do. We've been a leading provider of aged care in communities across South Australia since 1953. That's a long journey, and we're proud of our stability and strength.

Now, we're on a mission to continue to grow and improve our services and impact, hand in hand with our fantastic team. Here, every moment matters and every client counts. And so do you.

Join us as the Learning and Capability Lead and shape your future and ours.

A brighter future with Helping Hand, for older people and for you.

Help our people grow and see the difference great learning can make. As our Learning and Capability Lead, you'll take on a broad, influential role in Helping Hand's Learning & Development team, strengthening workforce capability and shaping how learning is designed, delivered and managed across the organisation.

Reporting to the Manager Learning & Development, you'll bring together hands-on creativity, technical expertise and people leadership. From designing digital learning to improving systems and leading learning operations and administration, you'll help make learning more accessible, engaging and effective. You'll also support your team to build their capability and deliver high-quality learning experiences for our workforce.

You won't do it alone. Working with operational leaders, subject matter experts and the broader People & Culture team, you'll turn workforce learning needs into practical training solutions and coordinate initiatives that bring organisational priorities to life.

In this role, you'll make an impact by:

- Leading learning administration and coordination so our people get responsive support, backed by accurate records and effective processes.
- Creating engaging blended learning experiences that connect digital, face-to-face and workplace-based learning.
- Making our learning management systems work smarter through configuration, learning assignments, pathways, automation and reporting.
- Keeping learning quality and governance on track, from mandatory training requirements to learning catalogues, resource libraries and quality assurance.
- Bringing organisational projects and change activities to life through coordinated learning plans and training initiatives.
- Partnering with operational leaders and subject matter experts to uncover capability gaps and turn them into practical learning solutions.
- Turning learning data, participation and compliance trends into opportunities to improve how we learn.




- Helping your team grow their capability and confidence while fostering accountability, collaboration and continuous improvement across learning services.

What you'll bring You're an experienced Learning & Development professional who loves turning complex needs into learning that works. You bring strong technical expertise and effective people leadership, and you're just as comfortable building a digital learning experience as you are guiding your team, overseeing day-to-day delivery and partnering with stakeholders across a complex organisation.

- Experience designing, developing and implementing blended learning that engages people across digital, face-to-face and workplace-based environments.
- Solid instructional design and digital learning skills, with hands-on experience using Articulate Rise, Storyline or equivalent authoring tools.
- The technical know-how to administer and optimise Learning Management Systems, including configuration, assignments, automation, reporting and troubleshooting.
- Proven people leadership skills-you know how to build team capability, adapt to different personalities and working styles, and keep competing priorities on track.
- Experience keeping learning operations, administration and governance running effectively, including mandatory training, learning records, compliance and quality assurance.
- Strong stakeholder engagement, project coordination and analytical skills, with the ability to turn workforce learning needs into practical training solutions and drive continuous improvement.

You'll stand out from the crowd if you have some of the following:

- Experience supporting learning management system implementation, transition or integration projects.
- A Certificate IV in Training and Assessment or other relevant training and facilitation qualifications.
- Experience facilitating leadership development programs.
- Experience working within a regulated or compliance-focused environment, ideally within aged care, health or community services.

Why Helping Hand? At Helping Hand, aged care is more than a service - it's a commitment to people, community and doing what's right. Since 1953, we've supported South Australians with compassion, respect and care. Today, we're continuing to evolve,



and this role gives you the opportunity to help shape what excellent home care looks like across metropolitan and regional South Australia.

You'll be supported by a collaborative leadership team, a clear organisational purpose and the stability of an established provider, while having the autonomy to influence services, systems, culture and performance in a meaningful way.

We are who you are

Here's the thing. When good people come together, amazing things happen. At Helping Hand, you'll find real support from teammates and managers who share your values and strength. They've been in your shoes - and they'll always be just a phone call away to lend a helping hand.

We are where you are

As our Learning and Capability Lead, you'll know you're contributing directly to a community you care about. And you'll see your impact in the lives of the people we support to live well at home.

We care how you are In any job, how well you feel affects how well you work. And we take that very seriously. We want you to feel as secure as you can. So, we're proud that our people say they value the stability that comes with working for a well-established, growing organisation like us.

You'll also enjoy a range of other benefits:

- Be part of a warm, friendly team that genuinely cares about you and your wellbeing
- Maximise your take-home pay by salary packaging up to $15,899 each year
- Enjoy an additional $2,650 tax free per year with our Meal and Entertainment Card
- Prioritise your health and wellbeing with discounted private health insurance, plus our Employee Assistance Program

Are you ready to lend a Helping Hand? Join us at Helping Hand and help shape your future and ours.

We will be reviewing applications as they are submitted and conducting interviews accordingly.

Apply online today, or to find out more please contact the Talent AcquisitionTeam.

Current Helping Hand employees must notify their manager of their intent to apply.

All applicants must have the right to work in Australia and hold relevant checks or be willing to obtain them. Successful candidates will be required to attend an induction session before commencing work.

Helping Hand welcomes and respects the diversity our clients, staff and volunteers bring. Regardless of their culture, religion, spirituality, age, gender, sexuality, disability, socio-economic background or personal experiences, our people are included and respected.

Helping Hand strongly recommends that all employees receive COVID-19 and flu vaccinations, as we work in a high-risk setting and are in contact with vulnerable people.

📌 Learning and Capability Lead (Hindmarsh)
🏢 Helping Hand
📍 Hindmarsh