If you would like to be the champion for an alternative to the Big 4 Banks then keep reading - because Gateway Bank might be the place for you!

As a trusted, innovative and growing challenger brand, we’re looking for a Brand Champion who is unafraid to roll up their sleeves and get stuck into leading a team providing top notch customer service and sales to our members.

We have a fantastic opportunity for a motivated and experienced Manager to lead and develop our inbound and outbound Call Centre team, reporting to the Chief Operating Officer. As the leader of a key channel to market for our business, you will be responsible for managing and converting opportunities to provide a wide range of financial solutions to potential and existing members of Gateway with particular emphasis on lending and transactional products.

About the Role

On a day to day basis, here’s what this role entails:

Motivating, coaching and developing a high performing sales and service delivery team

Measuring performance and holding sales staff accountable for achieving agreed targets

Developing robust processes to support lead generation, management and conversion

Working closely with other parts of our business to ensure that all operational processes consistently deliver great customer experiences

Owning the customer service outcomes and complaints management processes

About You

You’ll be committed to professionalism and customer satisfaction. You’ll take pride in your work and love working with a variety of different stakeholders to help reach the company’s goals. To be considered for this role,



you must be able to prove you have:

- Been successful in a sales-based leadership role, preferably within Banking and Financial Services
- A positive working knowledge of lending products and services
- A ‘can-do’ attitude with well-developed communication skills, both written and verbal
- Strong numeracy skills and the ability to work with data to analyse and highlight trends
- Demonstrated track record in championing process and behavioural change
- The ability to influence internal stakeholders and external partners/suppliers

About Our Values

Gateway’s values are

- Do the right thing
- Passion
- Stumble don't fall
- "Small up" do more with less
- Not 'work' but making a difference

We hope that prospective employees will connect with all of our values but in particular for this role, we hope that you will share our passion for helping our customers achieve their financial goals.

As a Gateway employee, we want you to feel comfortable to be “you” with whatever unique qualities that entails. Embracing our differences helps us to create a culture that is supportive and fun.



We encourage and support you to actively pursue growth and learning – we don’t stop training once we are on the team!

We also hope that you will engage with our purpose “Pocket and Planet” through which we support environmental goals that reduce consumption and go hand-in-hand with improving financial literacy and our Members’ wealth.

More detailed information on our purpose and our award-winning Green products can be found on Gateway’s website under About Us in the Pocket & Planet tab., along with the Careers page.

What does Gateway offer?

For our part, we offer an excellent working environment, investment in training and career development programs, competitive remuneration and other perks.

You would be working in our freshly renovated office in the Sydney CBD, which is located close to transport and the QVB shopping district. Once you have completed your training you will have the option to work from home 2-3 days per week.

What is the recruitment process?

Our screening process will include a mixture of online screening and assessment tools. But just so you know, we don’t use AI in our recruitment screening process. All resumes and video interviews are screened by a real person, in fact normally 2 or 3! So if you are invited to complete a video interview, please know that we will be waiting keenly to watch your video and to find out more about you.

If you are passionate about this role, and can demonstrate the skills and experience required, then we look forward to hearing from you! Please submit your application via the “Apply Now” button.

📌 Manager Direct Sales and Service (Sydney)
🏢 Gateway Bank
📍 Sydney