Medical Receptionist | Growing General Practices |Family Circle Medical Practice Hamilton & Merewether ,Newcastle, NSW

Permanent Full-Time | 38 hours per week | $30–$32 per hour + superannuation (depending on experience)

Working across both practice locations

About Us

Family Circle Medical Practice Hamilton and Merewether are established general practices with loyal patient base supported by experienced medical practitioners.

As part of the growing Family Circle group, we are entering an exciting period of growth and transformation. With a major expansion at our Merewether location completing in December to support eight practitioners and growing our team across both practices.

Our two practices work under one umbrella benefiting from experienced leadership, proven systems and a collaborative approach to delivering high quality, patient centred care.

We are seeking a friendly, organised and motivated Medical Receptionist to join our growing team, working across both our Hamilton and Merewether locations.

About the Role

Reporting to the Administration Manager and Business Manager, you will play an important role in the day-to-day reception operations of both practices.

As the first point of contact for our patients, you will help create a welcoming, professional and supportive environment while ensuring reception services run smoothly and efficiently.

This is a hands-on role requiring flexibility to work across Family Circle Medical Practice in Hamilton and Merewether sites as needed.

You will have the opportunity to develop your skills, contribute to a positive team culture and grow within an expanding medical practice group, while being supported by a seasoned management team.

Key Responsibilities

- Welcome patients and visitors, providing friendly, professional and compassionate service.
- Manage incoming telephone calls, patient enquiries and appointment bookings.




- Coordinate appointment schedules and support efficient patient flow throughout both practices.
- Process Medicare claims, private billing, EFTPOS payments and daily banking reconciliations.
- Maintain accurate patient records and registrations.
- Manage incoming correspondence, referrals and patient enquiries.
- Support doctors, nurses and allied health professionals with reception related requirements.
- Maintain patient confidentiality, privacy and professional standards at all times.
- Assist with maintaining an organised, welcoming and efficient reception environment.
- Work collaboratively with colleagues across both locations to deliver an exceptional patient experience.
- Provide flexible reception support at either practice according to operational requirements.

About You You are a friendly, reliable and proactive team member who enjoys helping people, staying organised and contributing to a supportive workplace.

You take pride in providing excellent customer service and can remain calm, professional and efficient in a busy environment.

To be successful, you will have:

- Highly regarded: Previous experience as a medical receptionist, preferably within general practice.
- Excellent communication, interpersonal and customer service skills.
- Strong organisational skills and the ability to manage competing priorities.
- A warm, professional and patient focused approach.
- Strong computer literacy and the ability to learn new systems quickly.
- Excellent attention to detail and a commitment to accuracy and confidentiality.
- The ability to work independently while contributing positively to a team.




- A reliable, versatile and proactive attitude with a willingness to learn.
- The flexibility and willingness to work across both our Hamilton and Merewether practices.
- Experience with Best Practice, Medicare billing and medical appointment systems would be advantageous.

Previous medical reception experience is preferred; however, we also welcome applications from candidates with strong customer service backgrounds who are enthusiastic about building a career in healthcare.

What We Offer

- Permanent, full time employment at $30–$32 per hour plus superannuation, depending on experience.
- The chance to work across two established and growing general practices in Hamilton and Merewether.
- A modern, expanding and newly refurbished practice environment.
- Support from experienced management and collaborative medical teams.
- A friendly, professional and supportive workplace culture.
- Opportunities for career development, training and career progression.
- Variety and experience working with different teams across both practice locations.
- A workplace that values professionalism, teamwork, initiative and mutual respect.
- The opportunity to make a meaningful difference in our patients' healthcare experience and be part of a family that values hard work and commitment.

Apply Now If you are a friendly, organised and enthusiastic individual who enjoys helping people and takes pride in delivering exceptional customer service, we would love to hear from you.

Join Family Circle Medical Practice Hamilton and Merewether as we embark on an exciting new chapter of growth, and become part of a dedicated team committed to making a positive difference in our patients' lives.

Please submit your resume and a brief cover letter outlining your relevant experience and what you would bring to our team to:

[email protected]

📌 Medical Receptionist -Family Circle Medical Practice Hamilton & Merewether
🏢 Family Circle Medical Practice
📍 Hamilton