– National Maintenance Manager AU

About TR Group

TR Group specialise in heavy commercial vehicles, with a goal to be the best in the world at what we do. With branches across New Zealand and Australia, we work hard to deliver a top-quality product and service for our customers.

Since 1992 we have put huge emphasis on our culture and the team which helps to create and drive an environment where we can learn, grow and constantly challenge ourselves.

At TR we have a clear vision – this vision is to do something extraordinary. There are two pillars to this:

- Create a business that has extraordinary results.
- Create a business that leaves a lasting imprint on the world.

Extraordinary results don’t just happen. These are the sum of the inputs and effort we put in. A few of those inputs are; understanding our customers, being truck specialists - not financiers and knowing where we can add value and to get the best out of their gear. Leaving a lasting imprint and making a positive difference in the lives of others. We see this as being inclusive of our customers, our suppliers, the community, and each other. We focus on our values and culture and believe if we are taking care of that well, the outputs will look after themselves.

We believe that by focusing on our vision of extraordinary results, and leaving a lasting imprint, we are always growing, learning and improving.

About the Team

TR Group AU can be found across Australia, with branches in every state. We are Truck and Trailer lease and rental specialists that take huge pride in what we do and want to be the best at it. With just over 1400 Trailers, and a building inventory of Trucks, our team are busy keeping our customers and gear on the road.

With a mixture of sales, rental, admin, finance, workshop, and alike – we all work as one team to get the job done.

About the Role The National Maintenance Managers role is crucial, the role is responsible for our largest manageable cost. As a role in Senior Leadership - you are responsible for strategic planning, P&L;, people leadership, as well as being across what is happening in the business and taking an interest in other senior leaders’ areas of responsibility.

This role as well as leading the Maintenance team, will also need to ensure our fleet is performing at its optimum, both reliability and reducing downtime by maintaining high quality and mutually beneficial supplier relationships, all the while ensuring excellent internal & external communication is maintained.

This role is in its infancy at this stage, with the long-term goals to be;

- Considering strategic growth across Australia.
- Developing preventative maintenance plans based on fleet performance and obtained data.




- Inventory and swing componentry – gauging the immediate need vs the long-term plans in this space.
- Growing our supplier network throughout Australia.
- Identifying warm leads from our current customer base for potential lease, as well as warm leads for conversions from rental to lease.

This role will have a future focus on sustainability, e.g., researching alternate fuels and industry environmental impacts, and how TR Group can be leaders in this field.

Leadership Responsibilities

- Forecasting and maintaining budgets for the year ahead in partnership with the General Manager AU – proactively monitoring key costs while remaining adaptable to ensure a win/win for both TR and our customers. Reporting these costs/budgets regularly.
- Leading the Maintenance Team through a stage of growth, helping to develop systems, processes, and maintenance policies to support team and fleet growth.
- Team leadership around annual reviews, team culture, general support.
- To take personal responsibility for continually learning and growing to be a leader in your field of expertise.
- Ultimate responsibly for the performance of the Maintenance team, and the growth and learning of the team around continuous and personal improvement.
- Working closely with the National Fleet and Operations Manager around purchasing, costing, refurbishments, data and performance of gear.
- Ability to understand the “bigger picture” thinking, balancing the sensitive nature of short-term decisions vs long term consequences relating to our customers, team or suppliers.
- Overseeing vehicle recalls and warranty issues ensuring vehicles are reaching our health and safety standards. This also includes build defects and working with our Fleet team.
- The intuitive ability to understand the communication required for difficult or assertive conversations with both customers and suppliers alike – navigating price increases, present facts and figures to support your decisions and understand the urgency around these conversations.
- Your influence across the business is felt and seen by others and is not limited to the Maintenance team – you take a vested interest in those around you and keeping up with what’s going on around the business.

Maintenance and Admin responsibilities





- To manage the fleet maintenance program in a way that maximizes internal and external customer satisfaction, while minimizing R&M; and admin costs.
- Develop and maintain excellent relationships with external/internal customers and supplier network.
- Actively manage and visit suppliers in their assigned region of responsibility, including continually monitor monthly, year to date and annual expenditure of suppliers in region of responsibility.
- Maintenance risk assessment – to consider environmental factors, assessing fit for purpose, supplier network availability and skill in the region.
- Become totally familiar with all brands, components, models, and applications of TR Group equipment.
- Assist rental team with servicing issues and processes to ensure maintenance objectives are achieved with rental fleet. Oversee the evaluation of the condition of the vehicle returned from long term lease arrangements.
- Liaise with internal and external suppliers regarding required work and arranging such work to be carried out, issuing order numbers and following through the repair to completion.
- Ensuring customer contact is regular to cover any queries and communicating the requirements of servicing and repairs, as well as obtaining their feedback on the supplier network.
- To oversee & manage approval of invoices relating to vehicle maintenance and servicing and supporting the Maintenance Administrators where required.
- Ensure that charges for damages are handled correctly and professionally.
- Recognise the power of our suppliers to contribute to TR’s sales and marketing efforts and to build our reputation in the eyes of the market.
- Understand all terms of trade with allocated Service Providers and negotiate industry leading arrangements.
- To identify and find solutions around vehicles whose maintenance has exceeded set financial parameters.
- To deal with any maintenance calls promptly, politely and efficiently, endeavouring to keep customer downtime to a minimum.

Key Skills

- Strong leadership and influence abilities.
- 10+years team leadership experience.
- Strategic thinker with the ability to think big picture around future focus.
- To have a proficient level of computer keyboard and system skills.
- To have an expert technical background relating to the repairs and operation of heavy vehicles.
- To have good interpersonal skills with the ability to interact as part of a team.
- To have an analytical mind and ability to identify problems and offer quality solutions.
- Excellent communication skills both written and spoken.

Reporting Reports to the General Manager AU

Salary

Will reflect the skills of the applicant

Our Values

📌 National Maintenance Manager (Ravenhall)
🏢 TR Group
📍 Ravenhall