Operations Manager | Allied Health & NDIS

$120,000 + Superannuation | Full-Time | 100% Remote

Join an Award-Winning Allied Health Organisation Expanding Nationally!

Capability Support Services (CSS) is a rapidly growing, award-winning, NDIS-registered multidisciplinary allied health organisation delivering Positive Behaviour Support, Psychology, Occupational Therapy, Speech Pathology and Physiotherapy.

At CSS, innovation, people and culture are at the heart of everything we do. From developing our own proprietary CRM to implementing AI-powered clinical dashboards, we're passionate about challenging traditional approaches and creating smarter ways of working.

With an expanding multidisciplinary workforce and exciting plans for national growth, we're looking for an experienced and enthusiastic Operations Manager to join our leadership team and help shape our next chapter.

About the Role

Reporting directly to the General Manager, you'll oversee daily operations, support our growing teams and ensure our systems, processes and workflows run seamlessly.

This is a hands-on leadership role where you'll work closely with administration teams, practitioners and clinical leaders to drive operational excellence, strengthen collaboration and implement continuous improvements.

Key Responsibilities

- Lead and oversee daily operations across our multidisciplinary services.

- Work closely with the General Manager to implement organisational priorities and initiatives.

- Manage, mentor and support administration, intake and operational teams.

- Attend therapist case review meetings and coordinate operational follow-up actions.

- Ensure effective communication and collaboration between practitioners, clinical leaders and administration.

- Oversee operational workflows, including referrals, onboarding, practitioner allocation and service coordination.

- Identify inefficiencies and implement improvements to systems and processes.





- Support the development and implementation of our proprietary CRM, AI-powered dashboards and workflow automation.

- Monitor operational performance, team accountability and service delivery efficiency.

- Help develop scalable processes and operational structures to support national expansion.

About You

We're looking for a proactive, organised and people-focused leader who enjoys solving problems, improving processes and being part of a growing organisation.

You'll bring:

- Minimum 3 to 5 years' experience in operations management, ideally within allied health, healthcare, disability or NDIS services.

- Demonstrated experience leading and supporting teams.

- Strong organisational, communication and problem-solving skills.

- Experience managing operational workflows and improving business processes.

- Confidence using CRM systems and digital platforms.

- A collaborative, hands-on leadership style.

- A passion for innovation, continuous improvement and team development.

Why Join CSS?

- $120,000 + superannuation: Competitive remuneration.

- 100% remote: Enjoy the flexibility of working from home.

- Award-winning organisation: Join a recognised and rapidly growing allied health provider.

- Innovation-driven culture: Work with proprietary CRM technology, AI-powered systems and forward-thinking teams.

- Exciting national expansion: Help build the systems and teams supporting our next stage of growth.

- Supportive leadership and culture: Join a collaborative environment where ideas are valued, achievements are celebrated and people genuinely support one another.

- Meaningful impact: Play an key role in shaping the future of CSS.

Ready to Join Our Next Chapter?

If you're an experienced Operations Manager who loves leading people, embracing innovation and making things happen, we'd love to hear from you!

Apply now with your resume and a brief cover letter outlining your relevant experience.

Capability Support Services

Empowering People. Building Capability. Driving Innovation.

📌 Operations Manager (Brisbane)
🏢 Capability Support Services
📍 Brisbane