Ello Care is seeking an experienced and capable Operations Manager to provide senior operational leadership across our North Region for an initial six-month period.

This is a key leadership appointment for an experienced operations professional who can bring strategic direction, strong operational discipline and a proactive approach to NDIS service delivery, compliance, and workforce management.

Working closely with the Senior Leadership Team and Area Manager, you will take responsibility for the operational performance of the region, providing direction, oversight and accountability across our disability accommodation services whilst supporting the Area Manager to deliver consistent, high-quality outcomes. This role requires someone who can quickly establish an understanding of the operational environment, identify areas requiring improvement, implement effective controls and drive measurable outcomes.

About the Role

You will provide operational leadership across our North Region, overseeing the performance and compliance of our disability accommodation services and ensuring that systems, people, and practices meet Ello Care expectations and NDIS requirements.

Your responsibilities will include

Operational Leadership and Strategy

Drive Ello Care strategy and operational priorities across the North Region, providing direct leadership and oversight of the Area Manager. Establish clear performance expectations and accountability, strengthen consistency across accommodation services, address operational inefficiencies and service delivery gaps, and provide high-level reporting and escalation on key operational matters.

Compliance, Quality and Governance

Lead a comprehensive audit of all accommodation services to assess compliance with NDIS Practice Standards and organisational requirements. Identify and address operational risks,



compliance gaps and areas requiring improvement, implementing site-specific corrective action plans and strengthening governance, documentation, quality assurance and accountability across all services.

Workforce and Human Resources

Oversee workforce structures, rostering, capability and performance across all sites, working closely with Scheduling and HR. Address workforce shortages, employee relations matters, recruitment, onboarding, training and competency requirements, while driving improvements in workforce stability, productivity, attendance and fatigue management.

Risk, Safety and Investigations

Provide oversight of participant, workforce and organisational safety, participating in the management and investigation of incidents, complaints and operational concerns. Ensure risks, probity issues and potential breaches are identified, appropriately escalated and resolved, with robust investigation processes, WHS practices and corrective actions embedded across all sites.

Service Delivery and Participant Outcomes

Ensure safe, consistent and person-centred service delivery across all sites, reviewing participant supports, documentation and clinical oversight. Strengthen high-intensity support capability and stakeholder engagement, while fostering a culture of accountability, professional conduct, choice and control.

About You

You are an experienced operational leader who can confidently manage complexity, lead people, and make sound decisions in a regulated service workplace.

You will bring demonstrated senior operational leadership experience, ideally within the disability or human services sector, with strong knowledge of NDIS compliance, safeguarding, risk management and service delivery.

You possess proven capability in managing geographically dispersed services, workforce performance, investigations and organisational improvement.

📌 Operations Manager (Tuggerah)
🏢 Ello Care
📍 Tuggerah