About PLUS ES

PLUS ES is entering an exciting new chapter. As it continues its journey as a leader in metering and data services, it is building smarter infrastructure solutions at the intersection of technology, service and sustainability, powering the energy and resource transition across Australia. This is an opportunity to help shape what PLUS ES becomes next, with a commitment to delivering the reliable, accurate data and insights a sustainable energy future depends on.

PLUS ES’s mission is to deliver smarter infrastructure and data to enable a sustainable tomorrow, and its vision is to keep innovating today for tomorrow’s energy challenges. Its values are Safety, Team, Customer, Innovation and Accountability.

About the Role

Turn performance insight into improvements that last. Reporting to the Business Enablement Manager, you will identify and prioritise opportunities across Metering Operations and business process outsourcing (BPO) services, support business cases and track delivered benefits.

Based in Sydney, this role has no direct reports and works through influence across Operations, Finance, Commercial, Customer Experience, Billing and enabling teams. Your focus is better cost, productivity, risk and service outcomes without compromising compliance. The role offers a hybrid arrangement, with three days per week in the office.

Key Responsibilities

- Analyse operational performance, cost drivers, productivity and service risks to identify and prioritise opportunities that improve commercial and service outcomes.
- Define baselines, accountable owners and expected benefits for improvement initiatives, track delivery and work with Finance to confirm realised value.




- Maintain reliable performance reporting and support forums that lead to decisions and action.
- Reduce rework, manual effort and bottlenecks through practical process improvements.
- Develop clear recommendations and business cases, coordinating stakeholders to improve retailer and BPO outcomes.

About You You bring experience in service optimisation, operational improvement, commercial performance or a related field. You have used financial and operational information to shape initiatives, define benefits and track outcomes, influencing teams without direct authority.

You understand cost-to-serve, productivity, KPIs, SLAs and benefits tracking, and use Excel, Power BI or similar tools confidently. You can simplify complex information and prioritise by value, risk and effort. A relevant business, commerce, finance or operations qualification, or equivalent practical experience, is required. Experience in utilities, energy, metering services or BPO operations would be highly regarded, along with exposure to automation, process redesign, Lean or Six Sigma.

Why Apply?

Combine commercial thinking with operational problem-solving in a role focused on measurable results. Work across the business to make services simpler, more productive and more valuable to customers and retailers.

How to Apply

If you are an experienced operational improvement or service optimisation professional who enjoys turning insight into measurable value and wants to play a critical role in a standalone business’s success, we would love to hear from you.

Please note: The successful candidate will be required to satisfactorily complete a criminal history check as part of the pre-employment screening process.

This organisation is an equal prospect employer and welcomes applications from all backgrounds.

📌 Optimisation Manager (Sydney)
🏢 Source
📍 Sydney