About us

Swan Healthcare is an organisation committed to delivering exceptional participant outcomes in disability services. We believe great leaders need balance and are dedicated to supporting our team with work-life balance, including no routine after-hours or on-call responsibilities, dedicated administration time, and no weekend shifts currently scheduled.

About the role The Cluster Manager provides operational leadership and oversees two or more Supported Independent Living (SIL) houses. The role ensures high-quality participant support, compliance with NDIS Practice Standards, and effective staff supervision. The Cluster Manager leads day-to-day operations, oversees rosters, ensures safe, well-maintained homes, and acts as the key escalation point for participants, staff, families, and external stakeholders.

Key responsibilities

- Supervise and support Team Leaders, Senior Support Workers, and direct support staff across multiple houses
- Develop and maintain staff rosters and ensure all rostering is uploaded and managed in the organisation's management software
- Staff onboarding, induction and performance management processes with the assistance of the management team
- Develop staff through mentoring, coaching, training and performance reviews
- Ensure staff comply with Swan Healthcare policies, NDIS Code of Conduct, and SIL service standards
- Conduct regular staff meetings across houses in alignment with management requirements
- Ensure participant support is person-centered, goal-oriented, and consistent with NDIS plans
- Oversee behaviour support and complex needs plans, including restrictive practice compliance
- Maintain accurate records, shift notes, and compliance reporting
- Coordinate and monitor day-to-day house operations including routines, meal planning, household tasks, and community engagement

About you

- Minimum 4 years' demonstrated experience in disability, aged care, or community housing leadership
- Demonstrated ability to manage multiple sites and teams




- Knowledge of NDIS Practice Standards, SIL guidelines, and SCHADS Award
- Experience with rostering and operational reporting
- Robust interpersonal, conflict resolution, and stakeholder engagement skills
- Ability to lead teams through change, growth, and compliance requirements
- Possess or willing to enroll in Certificate IV or Diploma in Disability / Community Services (minimum)
- Current NDIS Worker Screening Check, Blue Card, First Aid & CPR
- Current driver's licence and a reliable 4-seat vehicle with full comprehensive insurance
- Completion of NDIS Modules (4 in total)

Administrative & Technology Skills (Must Have)

- Advanced Microsoft Office Skills: Demonstrated proficiency in Microsoft 365, including Word, Excel, Outlook, Teams and OneDrive.
- Strong Administrative Capabilities: Proven ability to independently manage the administrative responsibilities expected at this level of management, including rostering, reporting, documentation, record management, scheduling and operational coordination.
- Tech-Savvy & Solutions-Focused: Confident using digital systems and technology, with the ability and willingness to troubleshoot everyday technical issues and assist team members when required.
- Digital Communication & Collaboration: Comfortable working in a technology-driven environment where digital platforms are central to communication, organisation, collaboration and daily operations.
- Adaptability & Initiative: Willingness to learn new software, embrace technology improvements and support staff in confidently using the organisation's systems.

Please note: Strong computer literacy, administrative competence and confidence with technology are essential requirements of this position. Applicants must be able to demonstrate these skills and work independently across multiple digital platforms. When applying, please outline your experience with Microsoft 365, administrative management and digital workplace systems, including examples of how you have used technology to improve team communication, organisation or operational efficiency.

📌 Passionate About People? Ready to Lead? | SIL Cluster Manager (Caloundra)
🏢 Swan Healthcare
📍 Caloundra