My client is a small, experienced team behind some of the fastest-growing platforms in crypto, sports and iGaming and they are looking for a Payments Analyst to support with fiat payments while reporting to the Payment Operations Lead.
What you will do
- Support the onboarding of new PSPs
- Build dashboards and alerts covering approval rates
- Investigate falling approval rates, error codes and routing problems
- Handle payment escalations from Customer Support and fix recurring issues at source
- Manage day-to-day relationships with PSPs and payment partners
- Review deposit and withdrawal conversion and fees by PSP to raise approval rates and lower costs
- Monitor for suspicious payment activity and adjust fraud rules while keeping friction low for genuine players
- Produce performance reports and PSP scorecards for leadership, and keep integration and escalation documentation up to date
What you will bring
- 1 to 3 years’ experience in payments, fintech, iGaming, e-commerce or with a PSP
- A solid grasp of payment flows, APIs, PSPs, acquirers and orchestration across cards, bank transfers and local payment methods
- Working knowledge of fraud types such as chargebacks, account takeover and mule activity, and of rule and threshold tuning
- Robust Excel skills (pivot tables, lookups, modelling) and experience with BI and monitoring tools
- The ability to turn transaction data into clear actions for internal teams and external partners
- Confidence working across teams and directly with PSP technical contacts
- A proactive, solutions-focused approach and good judgement under pressure
Nice to have
- Experience with a payment orchestration platform
- Local payment methods experience across international markets
- A track record of launching payments in new markets quickly
- In-depth knowledge of the online gambling sector
This role is based in Melbourne and may involve occasional travel.