Founded in 1943, XCMG is a multinational corporation with the most comprehensive range of competitive, influential products in the construction machinery industry. Our mission is to Empower Solid Future by providing complete sets of engineering equipment and solutions for global customers. It is the enterprise with the most complete categories and complete sets in the world's construction machinery industry.

As of now, XCMG has retained its No.1 position in China's construction machinery industry for 35 consecutive years and is ranked NO.3 in the global construction machinery industry. Today, we sell products in over 190 countries and regions worldwide. We drive enterprises to smart, sustainable, and productive solutions through technological innovation and excellent management solutions.

Job Overview:

The Product Support Advisor (PSA) is a site-based role supporting XCMG heavy mining equipment operations at the Australia mine site. The PSA collects and coordinates information about equipment issues, communicates with mine personnel and XCMG support teams, and supports warranty, service exchange, continuous improvement and quality control activities. The role works on a back-to-back roster, with an 8:6 or 2:2 pattern depending on operational requirements.

Duties and Responsibilities:

- Collect, verify and record equipment issues and operating feedback from the mine site, then coordinate follow-up with mine personnel and XCMG service and technical teams.
- Gather and maintain information for warranty and service exchange activities, including equipment and component details,



failure information, operating hours, photographs, return status and supporting records.
- Support continuous improvement and quality control by identifying recurring issues, recording quality concerns, sharing field feedback and tracking agreed corrective actions through to closure.

Qualifications:

- Experience in product support, field service or maintenance in the heavy mining equipment industry.
- Mechanical or electrical technical knowledge relevant to the assigned PSA stream.
- Ability to collect, check and accurately report equipment, component and failure information.
- Clear communication skills and the ability to coordinate with mine personnel and XCMG support teams.
- Strong issue-tracking, problem-solving and continuous improvement skills.
- Ability to work safely at a remote mine site on a rostered, back-to-back basis.

Certificates required: Certificates and licenses will be confirmed against Australia site access requirements and the duties assigned to the role.

- Australia mine-site inductions and site access training, as required.
- Current WA driver’s license, if required for site travel.
- Mechanical or electrical trade or technical certification, if required for the assigned stream.
- Any additional tickets required for the assigned duties or mine-site access.

Additional Information: The position is based at a Australia mine site and requires regular coordination with mine personnel and XCMG support teams.

- The PSA works a back-to-back roster, either 8:6 or 2:2, depending on operational requirements.

📌 Product Support Advisor – Mechanical / Electrical (Perth)
🏢 XCMG Mining Equipment Australia
📍 Perth