Program Manager – Pacific Engagement Visa and Falepili Mobility Pathway Support Service

Location: Canberra, Sydney, Melbourne, Brisbane Fiji or PNG

Employment type: Part-time / 3- 4 days per week, flexible & hybrid

About the Role

Icon Agency is seeking an experienced and values-driven Program Manager to lead the day-to-day delivery of our Pacific Engagement Visa (PEV) and Falepili Mobility Pathway (FMP) support service on behalf of the Australian Federal Government. This role will sit at the centre of one of the most significant and people-focused initiatives in Australia’s regional diplomacy and immigration framework.

PEV is a permanent migration program introduced by the Australian Government to strengthen regional ties by offering up to 3,000 nationals from Pacific Island countries and Timor-Leste the opportunity to live, work, and settle in Australia each year. ICON was appointed in 2024 to lead the establishment and ongoing management of the support service. Support for the FMP was established in 2025, running alongside the PEV program, with a shared operating model and resources where appropriate.

Reporting to the Director of Government Communications, the Program Manager will oversee the delivery of multi-channel communications and stakeholder engagement, pre-departure, employment support, and settlement (FMP only) services aligned with federal government outcomes. You’ll bring deep expertise in program management, reporting, data analysis and program improvements that balance strategy, delivery, and stakeholder alignment, with a genuine understanding of how to navigate complex government programs with cultural nuance, care, and precision.





Offering an exciting and purpose-driven career move, this role is flexible and can be based in Australia or at one of our Pacific hub offices.

Key Responsibilities

- Manage end-to-end program planning and delivery of the PEV and FMP initiatives, ensuring alignment with government objectives and contractual milestones.
- Manage a portfolio of interrelated project streams (communications, in-country service delivery, stakeholder engagement, content creation and social media, reporting, pre-departure briefings and employment connections services) and coordinate delivery teams.
- Manage budgets, risk management, reporting, and governance requirements in line with DFAT standards.
- Build and maintain trusted relationships with delivery partners, contractors, government clients (e.g. DFAT and DHA), Pacific stakeholders, and ICON internal cross-functional teams.
- Ensure culturally respectful and inclusive delivery of program outputs, particularly for Pacific audiences.
- Monitor and report on performance and impact metrics and lead continuous improvement initiatives across the program lifecycle.
- Manage program reporting, quality assurance and compliance.

Key Requirements

- Minimum 7 years of program or senior project management experience for the Australian Government (ideally Federal)



managing complex, large-scale programs.
- Experience working in the Department of Foreign Affairs and/or the Department of Home Affairs is preferred.
- Demonstrated experience managing federal government programs or contracts, preferably in immigration, multicultural affairs, or regional engagement.
- Exceptional stakeholder engagement, leadership, and communication skills.
- Strong understanding of project governance, risk, reporting and budget management and frameworks (e.g. Agile/PRINCE2/PMBOK).
- Culturally competent, with lived experience or demonstrated understanding of working respectfully with Pacific Islander communities and/or the Pacific diaspora in Australia
- Additional experience in agency or consultancy environments is a plus.

Why ICON?

ICON is one of Australia’s leading independent creative communication agencies, blending creative, digital, and strategic communications services for government and purpose-led corporate clients nationally and across the Asia-Pacific region. Our team is driven by ideas that change lives and doing work that matters.

With offices in Canberra, Sydney, Melbourne, Brisbane and Nadi, we’re big enough to deliver but small enough to care - offering meaningful work, flexibility, professional development, and a agile team culture.

About the Role

- Permanent, part-time (3-4 days a week to be agreed)
- We welcome applications from candidates located in Sydney, Brisbane, Melbourne or Canberra, or the Pacific, with flexible and remote working arrangements available for the right person.
- Some travel to the Pacific is required.

📌 Program Manager (Australia)
🏢 Icon Agency
📍 Australia