Digital Program Manager

Sydney or Brisbane or Melbourne | Hybrid | Full-time The prospect

We are looking for an experienced Digital Program Manager to lead a major digital integration and platform consolidation program across Australia and New Zealand.

Multiple delivery squads are already working across areas including customer, adviser and claims experiences, supported by shared technology capabilities. The challenge is to bring these streams together into a single, well-coordinated program and ensure the end-to-end solution actually delivers.

This role will sit across Product Owners, technology teams, data, testing, document management, identity, digital platforms and other core systems, identifying dependencies, resolving delivery issues and ensuring everything lines up for successful releases.

What you'll be doing

- Bring together multiple digital squads and Product Owners into one coordinated program plan.

- Lead delivery across customer, adviser and claims digital experiences.

- Coordinate the consolidation and migration of existing portals onto a common strategic digital environment.

- Manage complex dependencies across digital platforms, APIs, identity and OTP authentication, data, testing, document management and core systems.

- Work closely with Product Owners to ensure priorities, backlogs, dependencies and delivery milestones are aligned.

- Get into the detail when required to troubleshoot technology and delivery issues, remove roadblocks and keep squads moving.

- Coordinate end-to-end testing, migration, cutover, releases and operational readiness.





- Identify where individual squad decisions affect other parts of the program and ensure issues are resolved early.

- Provide clear governance and visibility across delivery progress, risks, dependencies, budgets and key decisions.

- Work across senior business and technology stakeholders, ensuring everyone understands what needs to happen, when and why.

- Maintain delivery momentum while operating within the governance, security, risk and regulatory requirements of a financial-services environment.

What we're looking for

You'll be an experienced Digital Program Manager or Program Delivery Lead who has operated at this level previously and is comfortable working in complex, highly integrated technology environments.

Ideally, you'll bring:

- Significant experience delivering large digital transformation, integration or platform consolidation programs.

- Strong experience coordinating multiple agile squads and Product Owners.

- Previous delivery experience within banking, insurance, wealth, superannuation or broader financial services.

- Strong understanding of how digital platforms integrate with identity, APIs, data, testing, document management and core technology platforms.





- Experience with customer or adviser portal consolidation and migration would be highly regarded.

- Enough technology depth to ask the right questions, challenge teams and troubleshoot delivery problems, without needing to be the technical architect.

- Strong program planning, dependency management, governance and financial management capability.

- Proven ability to bring disparate workstreams together and create a clear, achievable delivery sequence.

- Excellent stakeholder management skills, particularly across Product, Technology and senior business leadership.

- Experience with OutSystems would be advantageous but is not essential.

The person

This role will suit someone who is hands-on, pragmatic and delivery focused. You'll be comfortable moving between the program-level view and the detail, working directly with Product Owners and technical teams to understand why something isn't moving and what needs to happen to get it delivered.

You won't simply report on the program. You'll bring it together, solve problems and drive it forward.

Key selling point

This is an opportunity to lead the digital component of a significant AU/NZ integration and consolidation program, bringing multiple existing digital experiences and technology platforms together into a more streamlined environment.

You'll have genuine ownership across a complex transformation involving multiple squads, customer and adviser portals, claims, identity and authentication, data, document management, integration, testing and platform migration.

📌 Program Manager (Sydney)
🏢 Hays Recruitment
📍 Sydney