The Place for Talent

About the opportunity:

Help us go further by turning solid tenant partnerships into lasting value. As a Retail Commercial Manager, you’ll bring commercial insight, empathy and tenacity to building trusted relationships, reducing rental arrears and supporting timely payments across our retail portfolio. Working alongside our Centre Management teams, you’ll help translate active asset management into stronger rental performance -supporting our tenants’ success and creating long-term value for our investors and communities.

How you’ll make an impact:

- Drive rental performance: Manage specialty rent collection across a portfolio of shopping centres, helping reduce arrears and improve on-time payments.
- Build trusted tenant partnerships: Be the first point of contact for rent enquiries, resolving payment questions and disputes to strengthen relationships and improve tenant satisfaction.
- Bring clarity to tenant accounts: Reconcile account ledgers, allocate unallocated cash and review prepayments, helping keep tenant balances accurate and up to date.
- Shape practical payment solutions: Recommend payment plans, encourage direct debit uptake and provide informed recommendations on bad debt write-offs, supporting effective debt management.
- Keep collections consistent and accountable: Manage reminder letters and on-time payment reporting in line with debt management policy, supporting clear follow-up and visibility of payment performance.

What you’ll bring to the team

- Future focused capabilities including self-awareness, resilience,



agility and generosity.
- An ability to work in a fast-paced environment with strong time management skills, initiative and an ability to prioritise.
- Leading the way with Charter Hall values.
- Calm nature and ability to remain positive when faced with challenging situations.
- Strong debt collection experience within the retail or banking environment.
- Strong customer relationship skills and the ability to communicate on both a conceptual and detailed level.
- Quick-thinking, commercially minded, and comfortable dealing with a wide range of people at all levels.
- Superior negotiating skills and well-developed numerical skills.
- Tertiary qualification in property, finance or a business-related field.
- Can resolve complex issues/problems
- Advanced computer literate; Word/ Excel/ PowerPoint and Outlook

Benefits that matter

Our people share in our success. From employee share ownership to career development, we back our people for the long term.

- Wealth: Short and long-term incentives, salary continuance and crisis insurance, employee securities and salary packaging.
- Family: 20 weeks paid primary carers leave, 10 weeks secondary carers leave,



parental transition support, school holiday programs.
- Well-being: Sonder 24/7 EAP, Tuesday breakfasts, wellbeing leave, WELL-accredited workplaces and AIA Vitality.
- Learning: On-the-job experiences, 24/7 online learning, mentoring and coaching.
- Leave: Birthday leave, purchased leave, volunteer leave, career breaks, fertility leave, and wellbeing leave.
- Community: Pledge 1%, volunteer leave, workplace giving and dollar matching.

Why Charter Hall

As Australia’s leading diversified property funds manager, we bring together scale, expertise and a strong performance track record to deliver for our investors. What sets us apart is our active approach – managing funds, assets, leasing and development across Office, Industrial & Logistics, Retail, Diversified and Social Infrastructure to unlock long-term value.

We’re always looking ahead, exploring new ways to connect people, capital and opportunity. Backed by an entrepreneurial, collaborative and customer-focused culture, Charter Hall is a place where talented people can step up, contribute and make an impact.

Learn more: https://www.charterhall.com.au/

Charter Hall is committed to an inclusive recruitment experience where everyone feels respected and supported. If you need adjustments at any stage of the process, let us know and we’ll work with you to make it accessible.

Ready to join us? Apply now or reach out confidentially to Alex Smout ([email protected]) to help shape what’s next.

📌 Retail Commercial Manager (Sydney)
🏢 Charter Hall
📍 Sydney