Retail is changing, Heinemann is changing, and it’s an exciting time to be part of our future.

Lead from the front. Inspire performance. Shape what’s next.

About Heinemann

As a Sales Consultant, we're looking for enthusiastic and customer-focused (Full time 37.5 hours and Part-Time 22.5 hours) to join our teams across our Sydney Domestic and International Airport stores.

Whether your passion is Beauty, Fashion & Accessories, or Liquor, Tobacco & Confectionery (LTC), you'll have the opportunity to work with world-renowned brands, connect with travellers from around the globe, and create memorable customer experiences.

You will be responsible for (but not limited to):

- Deliver exceptional customer service experience, being enthusiastic and a strong communicator
- Able to build rapport with people quickly, taking time to listen and understand what they are looking for with the aim of providing recommendations that suit their needs
- Have the ability to understand and interact with people from various cultures simultaneously
- Be a team player that is committed to achieving personal and team goals
- Have to maximize sales opportunities and demonstrate customer excellence
- Ever so often help restocking shelves and be able to lift weight

What you should bring along

- A passion for delivering an exceptional customer service experience
- Immaculate personal presentation & strong communication skills
- Multi-lingual advantageous, but not essential
- The ability to work in a fast-paced environment
- Able to work Airport Retail hours (mixed shifts, AM: 5:00am to 1:30pm - PM: 1:30pm to 9:30pm)
- Valid Responsible Service of Alcohol

What you will get





- Exclusive Staff Discounts - Enjoy up to 20% off in-store and a massive 70% off during the Family & Friends Sales.
- Extra Paid Leave - Celebrate your milestones with an extra day of Annual Leave every anniversary, plus Marriage Leave, Purchased Leave, Paid Parental Leave, and Bereavement Leave.
- Rewards That Reflect Your Value - We offer competitive pay, annual salary reviews, and a performance-based bonus scheme to recognise your impact.
- Celebrate You - We shine a light on our team through Monthly Heinemann Hero Awards, a $25 Birthday Voucher, and fun social events all year round. We love to celebrate our people!
- Grow With Us - Fuel your career with learning and development opportunities from hands-on training with our Retail Training Team to e-learning platforms.
- Make a Difference - Be part of something bigger through our Diversity, Equity, Inclusion & Belonging Program, and our commitment to Reconciliation.
- Wellbeing First - Access six free sessions with our Employee Assistance Program as an addition to your personal support system for navigating life’s ups and downs, both at work and at home.

About Heinemann For us, passion for trading is simply in the genes. The small family business established by the brothers Carl and Heinrich Heinemann in 1879 has developed into a major distributor and retailer for the international travel retail market. Today we supply an ever-expanding Duty-Free range of global branded goods to international airports, airlines, cruise liners and border shops in 100-plus countries. We welcome your application by clicking on the ‘Apply Now’ button below. Please note, only shortlisted candidates will be contacted.

Heinemann Oceania is committed to making reasonable adjustments to provide a positive, barrier-free recruitment process.

📌 Sales Consultant (Sydney)
🏢 Heinemann
📍 Sydney